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Issue
Cause and solution
Check 1: Make sure of the following when you load paper
When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both side of the paper.
-⋗ [ Loading Paper ]
Cause and solution
Check 2: Check to see if the paper you are printing on is not too thick or curled
Cause and solution
Check 3: Make sure of the following when you load envelopes
When printing on envelopes, refer to [ Loading Envelopes ] and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 4: Make sure there are no foreign objects in the Rear Tray
If the paper tears in the Rear Tray, see [ Paper Jams ] to remove it.
If you drop any foreign object into the Rear Tray, turn off the machine, then remove the foreign object.
