Cannot download images from a memory card to a computer (The computer does not recognize the memory card)

Content Id: 8200884500

Solution

1. Check the device's connection to the computer
2. Check the Compatibility with your Memory Card Reader and the OS
3. Check the status of the driver (Windows)

If you cannot download images from a memory card to a computer with a memory card reader (or if the computer does not recognize the memory card), check the items below.

1. Check the device's connection to the computer

Check whether the memory card reader is correctly connected to the computer.

Check whether the memory card is correctly inserted into the memory card reader.

Caution

Regarding memory card slots:

- If you are using a memory card reader that connects by USB, please check the instruction manual for the memory card reader.

- If you are using a memory card slot that came built in on your computer, please check the instruction manual for the computer.

2. Check the Compatibility with your Memory Card Reader and the OS

Depending on the memory card reader you are using SDHC / SDXC / micro SD / micro SDHC / micro SDXC memory card might not be supported. Also, your operating system may not support some memory cards.

Caution

How to check whether your card reader is supported

　- If you are using a memory card reader, please check either the instruction manual for the memory card reader or the Web site of the manufacturer.

　- If you are using a memory card slot that came built in on your computer, please check either the instruction manual for the computer or the Web site of the manufacturer.

How to check the OS compatibility

　- Refer to the user manual for your memory card or to the website of your memory card manufacturer.

Caution

Even if the memory card reader is not compatible with the memory card, as long as the computer satisfies system requirements, you can connect your camera to the computer to download images. For more information, please refer to the Camera User Guide.