Close
Issue
Cause and solution
The machine is not powered on
Cause and solution
The In Use/Memory lamp is flashing
Another document is being sent from memory. Wait until the machine finishes sending it.
Cause and solution
The telephone line is connected to the External Device Jack
Reconnect to the Telephone Line Jack.
If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Caution
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained. If the power disconnects, the following will apply:
Methods of Connecting External Devices
(A) Telephone line (analog)
(A) Telephone or Answering machine
Caution
Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A). The machine may not operate properly.
(A) Computer
(B) Telephone or Answering machine
Caution
Users in the UK
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Connect the external device line to the B.T. adapter, then connect the B.T. adapter to the 
Methods of Connecting the Various Lines
The following are some basic connection schemes that apply when you are connecting to a non-analog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this machine.
(A) Digital Subscriber Line
(B) Splitter
(C) xDSL modem (splitter may be built-in to the modem)
(D) Computer
For details on ISDN connection and settings, see the manuals supplied with your terminal adapter or dial-up router.
Setting the Telephone Line Type
Before using the machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For ISDN (Integrated Services Digital Network) or xDSL (Digital Subscriber Line) connections, contact the telephone company or service provider to confirm your line type.
Caution
1. Press the FAX button, then press the Menu button.
2. Press the 
3. Press the
4 Press the
ROTARY PULSE: Suitable for pulse dialing.
TOUCH TONE: Suitable for tone dialing.
Caution
You cannot use ROTARY PULSE depending on the country or region of purchase.
5. Press the Stop/Reset button.
Cause and solution
The telephone line type is not set correctly
If the telephone line type is not set correctly, you will not be able to send faxes, but will still be able to receive them. In this case, check the telephone line type setting and change it as necessary.
Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Caution
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained. If the power disconnects, the following will apply:
Methods of Connecting External Devices
(A) Telephone line (analog)
(A) Telephone or Answering machine
Caution
Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A). The machine may not operate properly.
(A) Computer
(B) Telephone or Answering machine
Caution
Users in the UK
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Connect the external device line to the B.T. adapter, then connect the B.T. adapter to the
Methods of Connecting the Various Lines
The following are some basic connection schemes that apply when you are connecting to a non-analog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this machine.
(A) Digital Subscriber Line
(B) Splitter
(C) xDSL modem (splitter may be built-in to the modem)
(D) Computer
For details on ISDN connection and settings, see the manuals supplied with your terminal adapter or dial-up router.
Setting the Telephone Line Type
Before using the machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For ISDN (Integrated Services Digital Network) or xDSL (Digital Subscriber Line) connections, contact the telephone company or service provider to confirm your line type.
Caution
1. Press the FAX button, then press the Menu button.
2. Press the
3. Press the
4 Press the
ROTARY PULSE: Suitable for pulse dialing.
TOUCH TONE: Suitable for tone dialing.
Caution
You cannot use ROTARY PULSE depending on the country or region of purchase.
5. Press the Stop/Reset button.
Cause and solution
DIAL TONE DETECT is set to ON
Resend the fax after a while. If you still cannot send the fax, set DIAL TONE DETECT to OFF.
Cause and solution
The fax number is not correctly registered in a speed dial
Make sure that the fax number is correctly registered when speed dialing.
Registering Coded Speed Dialing
Coded speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.
To dial the number, press the Coded Dial button, enter the two-digit code assigned to that number.
Before you can use coded speed dialing, you need to register the recipient's fax/telephone numbers for coded speed dialing.
Caution
For a list of the recipients you have registered, print the coded speed dialing list,See Printing a List of the Registered Destination.
1. Press the FAX button, then press the Menu button.
2. Press the 
3. Press the
4. Press the Numeric buttons to enter the fax/telephone number you want to register (max. 60 digits (40 digits for Korea), including spaces), then press the OK button two times.
Caution
5. Press the Numeric buttons to enter a name for the coded speed dialing code (max. 16 characters, including spaces), then press the OK button.
The CODED DIAL REGIST screen is displayed to enter the next number.
Caution
For details on how to enter or delete characters, see [ Guidelines for Entering Numbers, Letters, and Symbols ] .
6. Press the Stop/Reset button.
Cause and solution
There was an error during transmission
Cause and solution
Cannot hear the dial tone
Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone line provider.
Cause and solution
The document is not loaded properly
Remove the document then reload it on the Platen Glass or the ADF.
Cause and solution
A fax destination is displayed on the LCD
Another document is being sent from memory. Wait until the machine finishes sending it.
Cause and solution
There was a printer error
Resolve the printer error. If you are out of paper, set the paper.
If you are in a hurry, you can send the fax before resolving the printer error by pressing the Stop/Reset button. In this case, be sure to press the FAX button to print the faxes stored in memory once the transmission is complete.