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Pixma MX310 Support
FAQ and troubleshooting

Paper Does Not Feed Properly

Content Id: 8200158300


Issue

Cause and solution

Printing on inappropriate type of paper

Check to see if the paper you are printing on is not too thick or curled.

See[ Compatible Media Types ].

Cause and solution

Paper feed roller is dirty

Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.

For details on cleaning, see[ Cleaning the Paper Feed Roller (Roller Cleaning) ].

Cause and solution

Paper not loaded properly

Make sure of the following when you load paper in the machine.

When loading two or more sheets of paper, align the edges of the sheets before loading.
Always load the paper in portrait orientation in the Rear Tray, regardless of the printing orientation.
Load the paper with the print side facing UP. Align the paper stack against the right side of the Rear Tray and slide the Paper Guide so that it just touches the left edge of the stack.

For details on loading paper, see[ Loading Paper ].

Cause and solution

Too much paper loaded

Make sure that the paper stack does not exceed the load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.

For details on loading paper, see[ Loading Paper ].

Cause and solution

Foreign object in the Rear Tray

Make sure that there are no foreign objects in the Rear Tray.

Cause and solution

Envelopes not prepared nor loaded properly

When printing on envelopes, see[ Loading Envelopes ], and prepare the envelopes before printing.Once you have prepared the envelopes, load them in the machine in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Set the Paper Thickness Lever to the right.
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