Pixma MX310 Support

FAQ and troubleshooting

How to install the MP drivers

Content Id: 8200153500

Solution

Windows

Caution

The screens below refer to Windows Vista™ operating system Ultimate Edition (hereafter referred to as “Windows Vista”) installation. Screens may vary depending on the operating system you are using.

Log into a user account with the administrator privilege.

Before installing the driver, disable all anti-virus programs and automatically loading programs.

A message asking for your confirmation to restart your computer may appear during the installation process. If this message is displayed, follow the on-screen instructions and click OK. The installation resumes from where it left off when your computer has been restarted.

1. Be sure to TURN THE MACHINE OFF before continuing.

(1) Press the ON/OFF button.

(2) Make sure that the Power lamp stops flashing.

2. Turn the computer on and start Windows.

Caution

If the Found New Hardware or Found New Hardware Wizard screen appears automatically, remove the USB cable connected to your computer. Click Cancel to quit the screen. In Windows Vista, the screen may close automatically when the USB cable is unplugged. Then turn off the machine and proceed from step 3. to install the software.

3. Insert the Setup CD-ROM. The setup program should run automatically.

In Windows Vista, go to Step 4.

In Windows XP and Windows 2000, go to Step 6.

4. If the AutoPlay screen appears, click Run Msetup4.exe.

5. If the User Account Control screen appears, click Continue. If the same screen reappears in subsequent steps, click Continue.

6. When the main menu appears, click Easy Install.

The MP Drivers, On-screen Manuals, and application software are installed automatically.

Caution

If you want to select particular items to install, click Custom Install and follow the onscreen instructions to proceed with the installation.

7. When the list of applications to install appears, confirm the contents and click Install.

Caution

Move the cursor over items to display explanations of each application.

8. Read the License Agreement carefully and click Yes. The software installation screen may appear during the installation process. Follow the on-screen instructions to install the software.

9. When the Printer Connection screen appears, connect one end of the USB cable to the computer, the other to the machine, then TURN THE MACHINE ON. The software will begin identifying the printer port being used.

Caution

If you cannot go to the next procedure after three minutes, refer to "Troubleshooting" instructions in the Quick Start Guide.

Caution

Display varies according to the printer model.

10. When the Print Head Alignment Recommended screan appears,click Next.

11. When the Setup Complete screen appears, click Next.

12. When the PIXMA Extended Survey Program screen appears, confirm the message. We would appreciate it if you would take part in this program regarding the use of Canon printers. If you can agree, click Agree.

13. When the Installation completed successfully screen appears, click Exit.

After clicking Exit, remove the CD-ROM.

If Restart is displayed, make sure that the Restart the system now (recommended) check box is selected, then click Restart.

Caution

If straight lines are misaligned or print quality is not satisfactory after installing the MP Drivers,you may need to align the Print Head.Refer to "Aligning the Print Head" in the Quick Start Guide.

Software installation is now complete.

Macintosh

Caution

Since Mac® OS 9, Mac OS X Classic environments, or Mac OS X v.10.2.7 or earlier are not supported, do not connect the machine to these.

The screens below refer to Mac OS X v.10.4.x installation. Screens may vary depending on the operating system you are using.

Log on as an Administrator.

Before installing the driver, disable all anti-virus programs and automatically loading programs.

1. Connect one end of the USB cable to the computer, the other to the machine.

Caution

Make sure the machine is turned on.

2. Turn on your Mac and insert the Setup CD-ROM.

Caution

If the CD-ROM folder does not open automatically, double-click the CD-ROM icon on the desktop.

3. Double-click the Setup icon.

4. When the Authenticate screen appears, enter your administrator name and password. Click OK. If you do not know your administrator name or password, click , then follow the on-screen instructions.

5. When the main menu appears, click Easy Install. The MP Drivers, On-screen Manuals, and application software are installed automatically.

Caution

If you want to select particular items to install, click Custom Install and follow the onscreen instructions to proceed the installation.

6. When the list of applications to install appears, confirm the contents, then click Install.

Caution

Move the cursor over items to display explanations of each application.

7. Read the License Agreement carefully and click Yes. The software installation screen may appear during the installation process. Follow the on-screen instructions to install the software.

8. When the Print Head Alignment Recommended screen appears,click Next.

9. When the Setup Complete screen appears, click Next.

10. When the Installation completed successfully screen appears, click Restart.

The system is restarted automatically.

When using Mac OS X v.10.2.8 to v.10.3.3:

Restarting the computer while connected to the machine may cause the machine not to be detected. To resolve this, either unplug the USB cable then plug it back in again, or turn the machine off then back on again.

Caution

When using Mac OS X v.10.2.8 to v.10.3.x, before using the Operation Panel on the machine to save originals scanned from the Platen Glass to the computer, it is necessary to select MP Navigator EX 1.0 or MP Navigator EX 1 as the launch application on Image Capture under Applications. For details, refer to “Scanning Images” in the User’s Guide on-screen manual.

If straight lines are misaligned or print quality is not satisfactory after installing the MP Drivers, you may need to align the Print Head. Refer to “Aligning the Print Head” in the Quick Start Guide.

XXX FAX (where “XXX” is your machine’s name) is shown in the Printer Name list (Product list in Mac OS X v.10.2.8 to v.10.3.x), but you cannot add XXX FAX. You can fax the document with the current print settings applied to it if your computer is equipped with an internal modem. You cannot send faxes from your computer via the machine.

Software installation is now complete.

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