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Issue
Cause and solution
Reinstall the printer driver, if you are unable to proceed beyond the Printer Connection screen. ( Windows )
1. Click Cancel on the Printer Connection screen.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the screen that appears next.
4. Click Exit on the Welcome menu screen, then remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications (including anti-virus programs) are running.
9. Carefully follow the procedures described in your setup guide and reinstall the driver.
Windows
Caution
The screens below refer to Windows XP Service Pack 2 installation. Screens may differ
depending on the operating system you are using.
1. Be sure to TURN THE PRINTER OFF before continuing.
2. Turn on the computer and start Windows.
Caution
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If you see the Found New Hardware Wizard, remove the USB cable. Click Cancel to quit the screen. Next, turn off the printer. Then proceed from step 3 to install the printer driver.
3. Insert the Setup CD-ROM. The setup program should run automatically.
Caution
If the installer in the CD-ROM does not run automatically, click Start and select My
Computer, then double-click the CD-ROM icon 
4. When the main menu appears, click Easy Install.
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5. When the list of applications to install appears, verify the contents, click Install, then follow the instructions on the screen.
Move the cursor over items to display explanations of each application below.
6. Read the License Agreement and click Yes.
Follow the on-screen instructions to install the software.
If a message asking for your confirmation to restart your computer appears, click OK.
The system is restarted automatically.
7. When the Printer Connection screen appears, ensure that the printer is connected to the computer with the USB cable, then TURN THE PRINTER ON. The software will begin
identifying the printer port being used.
Caution
If your computer cannot detect a printer port, click Help and refer to the online instructions.
If a message asking for your confirmation to restart your computer appears, click OK.
The system is restarted automatically.
8. When the Print Head Alignment screen appears, ensure that two sheets of letter size
paper are loaded in the Auto Sheet Feeder (top paper feeder). Click Execute, read the message and click Print Head Alignment.
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9. Print head alignment is automatically adjusted by printing the patterns below.
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10. After print head alignment is completed, click Next.
11. When the Installation Results screen appears, click Next.
12. When the User Registration screen appears, click Register.
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on the desktop after Step 14. 13. Go back to the User Registration screen, then click Next.
We would appreciate it if you would take part in the PIXMA Extended Survey Program regarding the use of Canon printers. For details, refer to the on-screen instructions.
14. When the Installation completed successfully screen appears, click Exit.
If Restart is displayed, ensure the Restart the system now (recommended) check box is
selected, then click Restart.
Macintosh
Caution
IMPORTANT: Since Mac® OS 9, Mac OS X Classic environments, or Mac OS X v.10.2.7 or earlier are not supported, do not connect the printer to these.
Caution
1. Turn on your Mac and your printer and insert the Setup CD-ROM.
If the CD-ROM folder does not open automatically, double-click the 
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Log on as an Administrator before continuing.
2. Double-click the Setup icon.
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When the Authenticate screen appears, enter your administrator name and password, then click OK.
If you do not know your administrator name or password, click 
3. When the main menu appears, click Easy Install and then Install, then follow the onscreen instructions.
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4. Read the License Agreement and click Yes.
Follow the on-screen instructions to install the software.
5. When the Print Head Alignment Recommended screen appears, click Next.
6. When the User Registration screen appears, click Register.
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on the desktop after Step 11. 7. Go back to the User Registration screen, then click Next.
8. When the Installation completed successfully screen appears, click Restart.
The system is restarted automatically.
9. Start the print head alignment procedure.
a. After restarting the computer, select Applications from the Go menu. Doubleclick the Utilities folder, then the Printer Setup Utility (Print Center when using Mac OS X v.10.2.8) icon.
b. When the Printer List screen appears, select Pro9500 series from the Name list, then
click Utility (Configure when using Mac OS X v.10.2.8) icon.
If the printer is not displayed on the Printer List, click Add to add the printer.
For details, follow the instructions in Mac Help.
c. Select Pro9500 series from the Product list and click Maintenance.
d. Ensure that two sheets of letter size paper are loaded in the Auto Sheet Feeder (top paper feeder).
e. Click the down-arrow to select Test Print.
Click the Print Head Alignment icon, read the message and click Print Head Alignment.
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10. Print head alignment is automatically adjusted by printing the patterns below.
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11. Click Quit to exit the Canon IJ Printer Utility.
Cause and solution
If the Installer for the printer driver does not start up automatically after inserting the Setup CD-ROM, click Start, select My Computer and then double-click the CD-ROM icon.
For non-Windows XP users, double-click the My Computer icon on the desktop and then double-click the CD-ROM icon 
Caution
If you are typing in the file name, you must specify the CD-ROM drive letter and the installation program ("Msetup4.exe"). The CD-ROM drive letter is computer dependent.
Cause and solution
Ensure that there are no problems with the Setup CD-ROM.
In Windows, click Start, select My Computer, and then check that the CD-ROM icon 
For non-Windows XP users, double-click the My Computer icon and confirm that the CD-ROM icon
In Macintosh, check that the CD-ROM icon is visible when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact a Canon service representative.
Cause and solution
Follow the installation procedure.
Install the printer driver following the procedures described in your setup guide.
If the printer driver was not installed correctly, uninstall the printer driver, and restart your computer. Try to reinstall the printer driver.
Caution
If the Installer was forcibly terminated due to an error in Windows, Windows may be unstable and this will prevent the printer driver from being installed. Restart your PC and reinstall the printer driver.
Cause and solution
If Easy-PhotoPrint Pro does not start up or Easy-PhotoPrint Pro menu does not appear, install Adobe® Photoshop® Plug-In on your PC.
If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not running and install Adobe Photoshop Plug-In as described below.
1. Click Start, and select All Programs (or Programs), Canon Utilities, Easy-PhotoPrint Pro and then Photoshop Plug-In Installer.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
1. Select Applications from the Go menu, and double-click the Canon Utilities folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
Caution
In Macintosh
If you have never started up Adobe Photoshop before, Adobe Photoshop Plug-In cannot be installed.