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Pixma Pro9500 Support
FAQ and troubleshooting

Unusable paper

Content Id: 8200187500


Solution

Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction.

Folded, curled, or wrinkled paper
Wet paper
Paper that is too thin

- Auto Sheet Feeder: Less than 64 gsm / 17 lb

- Front Tray: Less than 0.1 mm / 4 mil

Paper that is too thick

Auto Sheet Feeder: More than 105 gsm / 28 lb (plain paper except for supported Canon

genuine media)

*However, you can use art paper that is not produced by Canon that is up to 200 gsm / 53 lb.

Front Tray: More than 1.2 mm / 47 mil

Picture postcards
Postcards affixed with photos or stickers
Envelopes
Any type of paper with holes
Paper that is not rectangular
Paper bound with staples or glue etc.
Paper coated with adhesive
Paper decorated with glitter etc.
The following Canon genuine papers:

High Resolution Paper HR-101N, Glossy Photo Paper GP-401 / Glossy Photo Paper "Everyday Use" GP-501, Photo Paper Glossy GP-502, Photo Paper Plus Double Sided PP-101D, Photo Paper Pro PR-101, Transparencies CF-102, and T-Shirt Transfers TR-301

Caution

Media Types Suitable for Borderless Printing

The following media are compatible with Borderless Printing:

Matte Photo Paper (A3+ (13" x 19"), A3, A4, Letter, and 4" x 6" / 101.6 x 152.4 mm)

Photo Paper Plus Glossy (A3+ (13" x 19"), A3, A4, Letter, 4" x 6" / 101.6 x 152.4 mm, and 5" x 7" / 127.0 x 177.8 mm)

Photo Paper Plus Semi-gloss (A3+ (13" x 19"), A3, A4, Letter, 4" x 6" / 101.6 x 152.4 mm, 8" x 10" / 203.2 x 254.0 mm, 10" x 12" / 254.0 x 304.8 mm, and 14" x 17" / 355.6 x 431.8 mm)

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