Solution
Preliminary ChecksThe Printer Is Not Detected
If You Do Not Know Which Printer To Select
The Printer Cannot Be Selected
Printing Does Not Work as Intended
The following guidance will be useful in dealing with problems in printing with Mopria™.
Notes on operation
Preliminary Checks
1. Check that your Android terminal is not in sleep mode.
2. Check that your Android terminal has the Mopria™ plugin installed.
3. Check that the printer is turned ON.
If the printer is turned ON, first turn it OFF, then wait 10 seconds or more and then turn it back ON.
4. Check that printing with Mopria™ is enabled.
You can check [Mopria Settings] using the Remote UI. For details of the Remote UI, see the e-Manual supplied with the printer.
5. Check the connection to the wireless LAN router.
(1) Is the printer connected by a wireless LAN or a wired LAN?
- For details of the printer connection, see the e-Manual supplied with the printer.
(2) Is your terminal connected by a wireless LAN?
- For details of the connection from your terminal, consult the manual supplied with your terminal, or contact the manufacturer.
6. After checking items 1 to 5, try printing once again. If printing is still not successful, try restarting the Android terminal.
The Printer Is Not Detected
Check the following items.
If You Do Not Know Which Printer To Select
In an environment where multiple printers are installed, more than one printer may be displayed with the same name on the printer selection screen.
The Printer Cannot Be Selected
Depending on the model of your Android terminal or your environment settings, it may not be possible to select a printer.
Printing Does Not Work as Intended
When data is sent to the printer, printing may not work as intended.
The quantity of data to be printed may be too large to allow printing.
- When the file size is large: reduce the data resolution, or reduce the number of pages.
- When printing multiple copies of a file: print each copy separately.
When performing 2-sided printing of multiple copies, the first page of a succeeding copy may be printed on the last sheet of the foregoing copy.