EOS M5 Support

FAQ and troubleshooting

EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x (Windows 7)

Content Id: 8202362700

Solution

Using the uninstaller to delete the software
Deleting the software when using the uninstaller does not work
Re-installing EOS Utility Ver. 3.x

Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then re-install the software.

Caution

Please exit any open applications before uninstalling EOS Utility Ver. 3.x.

Using the uninstaller to delete the software

1. Click [Start]( ) → [All Programs].

2.　Click [Canon Utilities] → [ EOS Utility] → [ EOS Utility 3 Uninstall].

3. When the [User Account Control] dialog box appears, click [Yes].

4. When the following dialog box appears, click [OK] to start uninstalling [EOS Utility 3].

5. When uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the process of deleting the software using the uninstaller.

To reinstall the software, please refer to the 'Re-installing EOS Utility Ver. 3.x' section below.

Deleting the software when using the uninstaller does not work

If the [The software has been successfully uninstalled.] message is not displayed after you have completed the steps listed in the previous section, please try performing the procedure explained below.

1. Click [Start]( ) → [Control Panel].

2. Click [Uninstall a program*] in the [Control Panel].

*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].

3. Select [Canon Utilities EOS Utility 3] and click [Uninstall/Change].

4. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [EOS Utility 3].

5. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

This completes the procedure for deleting the software when using the uninstaller does not work.

Re-installing EOS Utility Ver. 3.x

1. After uninstalling EOS Utility Ver. 3.x using one of the procedures above, please restart your computer.

Caution

To prevent possible operational problems, make sure to restart your computer after uninstalling EOS Utility Ver. 3.x. Re-installing the software without restarting your computer first may cause operational problems to occur.

2.Double-click the [euwxxx_installer] file. If your computer does not contain the file, please connect to the internet and download it from the Canon website.

Caution

Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.

When performing installations/deinstallations, please log on to the computer as an Administrator.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

3. Select the area in which you live.

4. Select the country where you live, and then click [Next].

5. Select the desired language.

6. After the message appears prompting you to exit other applications, exit other applications and then click [OK].

7. Click [Install].

8. If you accept the [License Agreement], click [Yes] to install the software.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

9. Installation begins.

10. When the installation has completed, 'Installation has completed successfully' appears. Click [Next].

11. The following screen is displayed. Select [No, I will register later.], and then click [Next].

To register your camera on CANON iMAGE GATEWAY, click [Yes, I would.].

12. Click [OK].

13. Click [Finish].

This completes the procedure for re-installing EOS Utility 3.x.

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