5100/5110 Printer error has occurred

Content Id: 8201292600

Issue

When the message "5100/5110 Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed, the behavior of the print head holder is interrupted.

Do you see a jammed paper or foreign material?

Did you install the print head properly?

Please see the following for detail.

If the problem persists, contact the service center for repair.

Cause and solution

1. Is there a jammed paper or foreign material inside the printer?

Stop printing, then push the power button of the printer to turn OFF the printer.

Open the Top Cover of the printer; then, If there is a jammed paper or foreign material inside the printer, remove them.

Cause and solution

[ The printer with the Top Cover opened ]

( Paper jam )

After checking the above items, push the power button to turn ON the printer again.

Caution

When removing the jammed paper or foreign material, take extra care so that you do not touch the inner parts. Or, it may cause another printing problem.

Cause and solution

Request for a repair service

Request either Canon or the dealer you purchased the machine for a repair service.

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