Solution
1. Change the USB port that is connected with the camera2. Change the USB cable connecting the camera to the computer.
3. Use [Device Manager]
Follow the steps below if the camera is not recognized by Windows 8.1.
Caution
If the camera is not recognized by the EOS Utility software, please check whether any of the following cases may be a remedy to the problem.
1. Change the USB port that is connected with the camera
If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly.
2. Change the USB cable connecting the camera to the computer.
The computer should recognize the camera once the USB cable is changed and reconnected to the computer.
Use a cable that has a Micro-B plug for the camera.
A genuine Canon accessory is also available (Interface Cable IFC-600PCU).
3. Use [Device Manager]
1. Click [Hardware and Sound] in the [Control Panel].
2. Click [Device Manager].
3. Click [Portable Devices].
4. Click the model name of your camera, then click [ ].
5. Click [OK].
6. Click [ ] (Scan for hardware changes).
7. If the camera is recognized by the computer, the following window will appear.
8. EOS Utility Ver.3.x will start.
Caution
[If EOS Utility does not start automatically]
Click on the bottom left side of the [Start] screen to display the [Apps] screen, and then click [EOS Utility].
For more information on importing images using EOS Utility, refer to the EOS Utility Instruction Manual.