Issue
If a message is displayed on the Fax standby screen, take the corresponding action described below.
Cause and solution
Auto redial
The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.
Sending Faxes with the Numeric Buttons
This section describes dialing and sending faxes directly using the Numeric buttons.
Caution
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Load documents on the platen glass or in the ADF.
-⋗ [ Loading Paper ]
Caution
Caution
-⋗ [ Loading Paper ]
4. Adjust the scan contrast and resolution as necessary.
Adjust the scan contrast and resolution following the procedure below.
(1) Press the Menu button.
The FAX menu screen is displayed.
(2) Use the button to select FAX TX settings, then press the OK button.
(3) Use the button to select Scan contrast, then press the OK button.
The Scan contrast screen is displayed.
(4) Use the button to select the scan contrast, then press the OK button.
The button decreases the scan contrast, and the button increases the scan contrast.
By pressing the OK button, the LCD returns to the FAX TX settings screen.
(5) Use the button to select Scan resolution, then press the OK button.
The Scan resolution screen is displayed.
(6) Use the button to select the scan resolution, then press the OK button.
By pressing the OK button, the LCD returns to the Fax standby screen.
The following settings are selectable on Scan resolution.
Suitable for text-only documents.
Suitable for fine-print documents.
Suitable for detailed illustration or fine-print quality documents.
If the recipient's fax machine is not compatible with Extra fine (300 x 300 dpi), the fax will be sent in the Standard or Fine resolution.
Suitable for photographs.
Caution
5. Use the Numeric buttons to dial the recipient's fax/telephone number.
Use the following buttons to dial the recipient's fax/telephone number.
Enters the number.
Enters a space.
Deletes the last character you entered.
By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered.
6. Press the Color button for color transmission, or the Black button for black & white transmission.
The machine starts scanning the document.
Caution
7. Start sending.
The machine scans the document automatically and starts sending the fax.
Caution
After scanning the document, the confirmation screen asking you if you load the next document is displayed.
To send the scanned document, press the OK button to start sending it.
Caution
Caution
-⋗ [ Document Stored in Machine's Memory ]
Resending Faxes (Redialing a Busy Number)
There are two methods of redialing: Automatic redialing and Manual redialing.
If you send a document and the recipient's line is busy, the machine will redial the number after a specified interval.
Refer to [ Automatic Redialing ] within this webpage.
You can redial to the recipients dialed using the Numeric buttons.
Refer to [ Manual Redialing ] within this webpage.
Caution
Caution
Refer to [ Sending Faxes with the Numeric Buttons ] within this webpage.
- Automatic Redialing
You can enable or disable automatic redialing. If you enable automatic redialing, you can specify the maximum number of redial attempts and the length of time the machine waits between redial attempts.
Enable and specify the automatic redialing setting on Auto redial in Adv. FAX settings under Fax settings.
Caution
Caution
- Manual Redialing
Follow the procedure below for manual redialing.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Load documents on the platen glass or in the ADF.
-⋗ [ Loading Paper ]
4. Adjust the scan contrast and resolution as necessary.
Caution
5. Press the Menu button.
The FAX menu screen is displayed.
6. Use the button to select Redial, then press the OK button.
The Redial screen is displayed.
7. Use the button to select the recipient's number to redial, then press the OK button.
8. Press the Color button for color transmission, or the Black button for black & white transmission.
Caution
Caution
Cause and solution
Hang up phone
The handset is not placed in the handset cradle correctly.
Replace the handset correctly.
Cause and solution
Try again in B&W
The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax.
Alternatively, you select If incompat., B&W for Color transmission in Adv. FAX settings under Fax settings. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.
Cause and solution
No tone detected
The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.
Cause and solution
Received in memory
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.
Replace the FINE cartridge.
-⋗ [ Replacing a FINE Cartridge ]
Caution
Cause and solution
Load the paper and press the OK button.
Load the same size of paper as that specified by Page size, then press the OK button.
Set Page size to A4, Letter, LTR, or Legal.
Caution
Cause and solution
Set Media type to Plain paper.
Press the FAX button to resume printing of the fax.
You can print the faxes stored in the machine's memory from the Memory reference screen under FAX menu.
-⋗ [ Printing a Document in Machine's Memory ]
Caution
Cause and solution
Busy/no signal
-⋗ [ Resending Faxes (Redialing a Busy Number) ]
The connection method differs depending on your telephone line.
-⋗ Refer to [ Basic Connection ] within this webpage.
-⋗ Refer to [ Connecting Various Lines ] within this webpage.
If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.
Caution
- Do not connect fax machines and/or telephones in parallel (US and Canada only).
If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.
If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.
Basic Connection
Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.
When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.
Caution
Caution
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.
Connecting Various Lines
This section introduces how to connect various lines.
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.
A. Digital Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Broadband router compatible with Internet Telephone
D. Computer
E. Telephone or answering machine
F. WAN (Wide Area Network) port
G. LAN (Local Area Network) port
H. TEL port
I. LINE port
* Port configurations and names may vary depending on the product.
Caution
-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.
A. Analog Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Computer
D. Telephone or answering machine
Caution
Caution
-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Setting the Telephone Line Type
Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.
Caution
1. Make sure that the machine is turned on.
2. Press the Setup button.
The Setup menu screen is displayed.
3. Use the button to select Fax settings, then press the OK button.
4. Use the button to select FAX user settings, then press the OK button.
5. Use the button to select Telephone line type, then press the OK button.
6. Use the button to select a telephone line type, then press the OK button.
Rotary pulse
Suitable for pulse dialing.
Touch tone
Suitable for tone dialing.
Caution
7. Press the FAX button to return to the Fax standby screen.
Cause and solution
Memory is full
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.
If an error occurred during a fax transmission, the document is not stored in the machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Caution
Caution
You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.
Refer to [ Printing a Document in Machine's Memory ] within this webpage.
Refer to [ Deleting a Document in Machine's Memory ] within this webpage.
Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage.
Caution
Printing a Document in Machine's Memory
You can print a specified document in the machine's memory or print all the documents in its memory at a time.
When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.
- Printing a List of the Document in Machine's Memory
- Printing a Specified Document in Machine's Memory
- Printing All the Documents in Machine's Memory
Caution
- Printing a List of the Document in Machine's Memory
Print the list of the documents following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
-⋗ [ Loading Paper ]
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the Menu button.
The FAX menu screen is displayed.
5. Use the button to select Memory reference, then press the OK button.
Caution
6. Use the button to select Print memory list, then press the OK button.
The list of documents stored in the machine's memory is printed.
Caution
- Printing a Specified Document in Machine's Memory
Specify the document and print it following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
-⋗ [ Loading Paper ]
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the Menu button.
The FAX menu screen is displayed.
5. Use the button to select Memory reference, then press the OK button.
Caution
6. Use the button to select Print specified doc., then press the OK button.
The document selection screen is displayed.
Caution
No mark: Indicates a black and white document.
: Indicates the document during transmission.
: Indicates the document during transmission.
: Indicates the document sent with sequential broadcasting.
7. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.
8. Use the button to select whether to print only the first page of the document, then press the OK button.
Only the first page of the document will be printed.
The document is still stored in the machine's memory.
All pages of the document will be printed.
The screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.
Caution
- Printing All the Documents in Machine's Memory
Print all the documents in the machine's memory following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
-⋗ [ Loading Paper ]
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the Menu button.
The FAX menu screen is displayed.
5. Use the button to select Memory reference, then press the OK button.
Caution
6. Use the button to select Print all RX docs, then press the OK button.
The confirmation screen is displayed.
7. Use the button to select Yes, then press the OK button.
All the documents in the machine's memory will be printed.
Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.
Deleting a Document in Machine's Memory
You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.
- Deleting a Specified Document in Machine's Memory
- Deleting All the Documents in Machine's Memory
Caution
-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.
- Deleting a Specified Document in Machine's Memory
Specify the document and delete it following the procedure below.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the Menu button.
The FAX menu screen is displayed.
4. Use the button to select Memory reference, then press the OK button.
Caution
5. Use the button to select Del. specified doc., then press the OK button.
The document selection screen is displayed.
Caution
No mark: Indicates a black and white document.
: Indicates the document during transmission.
: Indicates the document during transmission.
: Indicates the document sent with sequential broadcasting.
6. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.
The confirmation screen is displayed.
7. Use the button to select Yes, then press the OK button.
The specified document will be deleted from machine's memory.
Caution
- Deleting All the Documents in Machine's Memory
Delete all the documents in the machine's memory following the procedure below.
Caution
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the Menu button.
The FAX menu screen is displayed.
4. Use the button to select Memory reference, then press the OK button.
Caution
5. Use the button to select Delete all docs, then press the OK button.
The confirmation screen is displayed.
6. Use the button to select Yes, then press the OK button.
All the documents in the machine's memory will be deleted.
Saving a Document in Machine's Memory to USB Flash Drive
You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.
You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.
- Saving a Specified Received Document in Machine's Memory to USB Flash Drive
- Saving All the Received Documents in Machine's Memory to USB Flash Drive
Caution
Caution
-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.
- Saving a Specified Received Document in Machine's Memory to USB Flash Drive
Specify the received document and save it on the USB flash drive following the procedure below.
1. Make sure that the machine is turned on.
2. Insert the USB flash drive into the direct print port.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the Menu button.
The FAX menu screen is displayed.
5. Use the button to select Memory reference, then press the OK button.
Caution
6. Use the button to select Save specified doc., then press the OK button.
The document selection screen is displayed.
Caution
No mark: Indicates a black and white document.
: Indicates the document during transmission.
: Indicates the document during transmission.
: Indicates the document sent with sequential broadcasting.
7. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.
The specified document is saved on the USB flash drive.
Caution
- Saving All the Received Documents in Machine's Memory to USB Flash Drive
Save all the documents in the machine's memory to the USB flash drive following the procedure below.
1. Make sure that the machine is turned on.
2. Insert the USB flash drive into the direct print port.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the Menu button.
The FAX menu screen is displayed.
5. Use the button to select Memory reference, then press the OK button.
Caution
6. Use the button to select Save all documents, then press the OK button.
7. Use the button to select Yes, then press the OK button.
All the documents in the machine's memory will be saved to the USB flash drive.
Caution
- Folder name: CANON_SC\FAXDOC\0001
- File name (file extension: PDF): Running numbers, starting from FAX_0001
- File date: The date and time of saving as set in the machine.
For details on how to set the date and time:
-⋗ [ Setting the Date and Time ]
You can import faxes saved on a USB flash drive to the computer.
After saving faxes, connect the USB flash drive to the computer, then import the data.
Cause and solution
Awaiting doc. processing
The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.
Press the OK button.
The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually.
-⋗ [ Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive ]
Delete the unnecessary fax from machine's memory after saving to the USB flash drive.
Cause and solution
Change the paper. A4/LTR/LGL Plain paper
The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, Letter, LTR, or Legal and Media type to Plain paper to print received faxes.
Caution
Cause and solution
Fax info does not match
Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax info in Security control under Fax settings is set to ON.
Cause and solution
Reception rejected
Reception has been rejected because the fax matches the fax rejection condition specified by FAX RX reject in Security control under Fax settings.
Cause and solution
Waiting for report
If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.
Replace the FINE cartridge.
-⋗ [ Replacing a FINE Cartridge ]
Load the paper and press the OK button.
Load the same size of paper as that specified by Page size, then press the OK button.
Set Page size to A4, Letter, LTR, or Legal.
Caution
Cause and solution
Set Media type to Plain paper.
Press the FAX button to resume printing of the report.