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Issue
Cause and solution
Check 1: If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper.
If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper using the operation panel or your computer.
After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time.
Press the Setup button, select Device settings and Print settings in this order, and then set Prevent double-feed to ON.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper double-feed check box, and then click OK.
Caution
Printing speed will be reduced if Prevent paper double-feed function is enabled.
Cause and solution
Check 2: Make sure that paper is loaded.
Loading Plain Paper / Photo Paper
You can load plain paper or photo paper.
Caution
Caution
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
2. Load paper.
(1) Open the front cover gently, and extend the paper support.
(2) Use the right paper guide (A) to slide both paper guides all the way out.
(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Caution
Caution
(5) Open the output tray extension.
3. Open the paper output tray.
(1) Open the paper output tray gently, and extend the paper output support.
Caution
Caution
After loading paper
Loading Documents in the ADF (Auto Document Feeder)
You can load documents to copy, fax, or scan in the ADF (Auto Document Feeder).
Caution
1. Make sure that any original has been removed from the platen glass.
2. Load a document in the ADF.
(1) Open the document tray.
(2) Insert the document in the document tray until you hear a beep sound.
Load the document WITH THE SIDE TO SCAN FACING UP in the document tray.
Caution
(3) Adjust the document guides to match the width of the document.
Do not slide the document guides too hard against the document. The document may not be fed properly.
Cause and solution
Check 3: Make sure of the following when you load paper.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Loading Plain Paper / Photo Paper
You can load plain paper or photo paper.
Caution
Caution
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
2. Load paper.
(1) Open the front cover gently, and extend the paper support.
(2) Use the right paper guide (A) to slide both paper guides all the way out.
(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Caution
Caution
(5) Open the output tray extension.
3. Open the paper output tray.
(1) Open the paper output tray gently, and extend the paper output support.
Caution
Caution
After loading paper
Loading Documents in the ADF (Auto Document Feeder)
You can load documents to copy, fax, or scan in the ADF (Auto Document Feeder).
Caution
1. Make sure that any original has been removed from the platen glass.
2. Load a document in the ADF.
(1) Open the document tray.
(2) Insert the document in the document tray until you hear a beep sound.
Load the document WITH THE SIDE TO SCAN FACING UP in the document tray.
Caution
(3) Adjust the document guides to match the width of the document.
Do not slide the document guides too hard against the document. The document may not be fed properly.
Cause and solution
Check 4: Check to see if the paper you are printing on is not too thick or curled.
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.
Loading Plain Paper / Photo Paper
You can load plain paper or photo paper.
Caution
Caution
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
2. Load paper.
(1) Open the front cover gently, and extend the paper support.
(2) Use the right paper guide (A) to slide both paper guides all the way out.
(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Caution
Caution
(5) Open the output tray extension.
3. Open the paper output tray.
(1) Open the paper output tray gently, and extend the paper output support.
Caution
Caution
After loading paper
Loading Documents in the ADF (Auto Document Feeder)
You can load documents to copy, fax, or scan in the ADF (Auto Document Feeder).
Caution
1. Make sure that any original has been removed from the platen glass.
2. Load a document in the ADF.
(1) Open the document tray.
(2) Insert the document in the document tray until you hear a beep sound.
Load the document WITH THE SIDE TO SCAN FACING UP in the document tray.
Caution
(3) Adjust the document guides to match the width of the document.
Do not slide the document guides too hard against the document. The document may not be fed properly.
Cause and solution
Check 5: Make sure of the following when you load envelopes.
When printing on envelopes, refer to [ Loading Envelopes ], and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 6: Confirm that the media type and the paper size settings correspond with the loaded paper.
Cause and solution
Check 7: Remove the foreign object in the front tray.
Cause and solution
Check 8: Clean the paper feed roller.
Caution
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1. Make sure that the power is turned on and remove any paper from the front tray.
2. Open the paper output tray.
3. Clean the paper feed roller without paper.
(1) Press the Setup button.
The Setup menu screen will appear.
(2) Use the 
(3) Use the
The paper feed roller will rotate as it is cleaned.
4. Clean the paper feed roller with paper.
(1) Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load three or more sheets of A4 or Letter-sized plain paper in the front tray.
(2) Open the output tray extension, open the paper output tray, then extend the paper output support.
(3) Make sure that Roller cleaning is selected, then press the OK button.
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
Caution
If the problem is not resolved after cleaning the paper feed roller, contact the service center.