What to Do When Windows 10 does not Detect the Camera

Content Id: 8202752600

Solution

1. Try connecting the camera to a different USB terminal.
2. Try using the Device Manager

If Windows 10 does not detect the camera correctly, try these steps in the order below.

Caution

Use a USB cable to connect the camera and the computer.

Some cameras do not come with USB cables.

If you do not have a USB cable, buy a USB cable separately.

With compact digital cameras, you can use the following 2 types of USB cables.

　- USB cable (IFC-400PCU) for the [Mini-B] camera terminal

　- USB cable (IFC-600PCU) for the [Micro-B] camera terminal

* The cable types that you can use depend on the device model. Refer to the camera user manual.

Caution

If the camera is not recognized by the CameraWindow software, please check whether any of the following cases may be a remedy to the problem.

The supported software version may differ depending on the camera you use and the operating system installed on the computer.

When using a camera or computer that differs from the model used initially, please download the supported version of CameraWindow. Versions of the CameraWindow for a variety of cameras/operating systems can be downloaded from the Canon homepage.

Caution

Importing problems may occur if there are too many images (more than 1,000) on the memory card.

In this case, use a memory card reader to import the images.

1. Try connecting the camera to a different USB terminal.

If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.

2. Try using the Device Manager

If you reconnect the camera and the computer with a USB cable and try to detect the camera again after deleting the camera information using the Device Manager, the camera will sometimes be detected correctly.