Canon Group
Close Close
Canon Finance logo | Canon Australia
Canon Finance Finance the latest technology for your business when you need it. Visit
Canon Professional Services logo | Canon Australia
Canon Professional Services Join our network of professionals and support services with a CPS membership. Visit
Canon Business Services Discover our range of business services with Canon Business Services. Visit
Converga logo | Canon Australia
Converga Optimise business processes and access technology to focus on what’s important. Visit
Products
Get Inspired
Support
Canon for Business
search
About Canon
Contact us
Menu Menu Close Close Search
Home
/ Canon Support
/ SIMS Content Page
IXUS 185 Support
FAQ and troubleshooting

CameraWindow Does not Start (Windows 10)

Content Id: 8203330100


If CameraWindow does not start, uninstalling (deleting) and reinstalling the software is recommended.

(Uninstalling is the process of deleting unnecessary drivers or software in the event that a problem has occurred.)

Caution

Administrator rights are required in order to install or uninstall software.
Before beginning the procedure, be sure to back-up/move any image files that you have saved to the [CameraWindow] folder.
The screens displayed may differ depending on the model you use.

Uninstalling CameraWindow

1. Click the Start button , appearing at the bottom left of the screen, and then choose [Settings] from the menu items.

2. Choose [System] when the following screen is displayed.

3. Choose [Apps & features] from the menu items appearing on the left side of the screen.

4. Click [CameraWindow] to choose it from the list of applications. Next, display [Uninstall] and click it.

5. Click [Uninstall] again.

6. Click [OK].

Caution

The [User Account Control] screen may be displayed depending on the computer you use. In this case, please click [Yes].

7. Click [OK] when the following screen is displayed.

This concludes the process of uninstalling [CameraWindow].

Reinstalling CameraWindow

Please reinstall [CameraWindow] after the deinstallation has been completed.

Caution

Make sure to restart your computer after deleting [CameraWindow]. If the computer is not restarted after uninstalling [CameraWindow], operation problems may occur when the software is reinstalled.

1. Confirm that all open programs have been closed.

2. Connect the computer to the internet and download the software from the Canon home page.

Caution

To use the software, make sure you download the files for your device model.
Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.
If security software is installed on your computer, it may not be possible to install the software.

3. Double-click on the downloaded file.

4. Double-click [ CWxx_Installer.exe ].

5. Select the area in which you live.

6. Select the country where you live, and then click [Next].

7. Select your language.

8. The screen below appears, so click [OK].

9. Read the license agreement and if you agree to the terms, click [Yes] .

Caution

The [User Account Control] screen may be displayed depending on the computer you use. In this case, please click [Yes].

10. Installation begins.

11. Click [Next] when the following screen appears.

12. The CANON iMAGE GATEWAY registration screen appears.

In this example, [No, I will register later] has been selected, and [Next] has been clicked.

13. Click [OK] when the following screen appears.

14. Click [Finish] when the following screen appears.

Caution

If it is necessary to restart the computer, a [Restart] screen will be displayed. In this case, please click [Restart].

This completes the reinstallation process for [CameraWindow].

"Was this helpful?"

Submit