MAXIFY MB5360 Support

FAQ and troubleshooting

A Support Code Is Displayed

Content Id: 8202143600

Issue

The support code appears on the touch screen and the computer screen when an error occurs.

"Support Code" means the error number and appears with an error message.

When an error occurs, check the support code displayed on the touch screen or the computer screen and take the appropriate action.

Cause and solution

Support Code=1600

⋖Cause⋗

Ink may have run out.

⋖Action⋗

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, tap OK on the machine with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

-⋗ [ Replacing an Ink Tank ]

Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink is replaced. You must manually print out faxes that were stored in the memory.

You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

Caution

Do not remove an ink tank until a new one is prepared to be installed.

- Once you remove an ink tank, the machine will not operate until a new one is installed.

- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.

Cause and solution

Support Code=1660

⋖Cause⋗

The ink tank is not installed.

⋖Action⋗

Install the ink tank.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, then open the front cover.

The replaceable ink tank is displayed on the touch screen and the print head holder (A) moves to the replacement position of that ink tank.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

Do not remove an ink tank until a new one is prepared to be installed.

- Once you remove an ink tank, the machine will not operate until a new one is installed.

- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.

You cannot remove the ink tank which is not placed at the replacement position. Removing it forcibly may cause the machine to malfunction or damage the machine.

Do not touch the metallic parts or other parts inside the machine.

If the front cover is left open for more than 60 minutes, the print head holder moves to the right. In this case, close and reopen the front cover.

Caution

If the message for the ink tank replacement is displayed on the touch screen, check it and then tap OK.

2. When an ink tank for replacement is displayed on the touch screen, push up the ink tank eject lever (B).

The ink tank will be ejected.

When you want to replace another ink tank, tap Next to display the screen for the ink tank to replace.

Caution

Place the removed ink tank into a plastic bag immediately after removing from the machine. Otherwise, ink residue may stain your clothes or the surrounding area.

Do not touch other parts besides the ink tanks.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Handle the ink tanks carefully. Do not drop or apply excessive pressure to them.

3. Remove the ink tank from the package.

Caution

Do not touch the contact (C) and joint (D) of the ink tank.

4. Insert a new ink tank aligning it with the installation guide (E) of the machine.

Caution

You cannot insert the ink tank in the wrong position. Check the label under the installation position, then install the ink tank in the correct position.

5. Push the ink tank until it snaps firmly into place.

6. Tap Exit on the touch screen.

If Next is displayed on the screen, it means there is another ink tank that can be replaced.

If you want to replace this ink tank, tap Next and then repeat procedures from step 2.

To exit the ink tank replacement, tap Next until Exit is displayed on the screen.

The print head holder moves to the standby position. You cannot remove the ink tank while at this position.

Caution

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

An installed ink tank cannot be removed until the message to replace it is displayed.

7. Close the front cover.

After replacing the ink tanks, the machine starts mixing the ink automatically. Wait until the machine has stopped making operating noise. (This takes about 1 to 2 minutes.)

Caution

If the error message appears on the touch screen, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

The machine may make noise during operation.

Replacing an Ink Tank

Cause and solution

Support Code=1688

⋖Cause⋗

The ink has run out.

⋖Action⋗

Replace the ink tank and close the front cover.

-⋗ [ Replacing an Ink Tank ]

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Caution

Do not remove an ink tank until a new one is prepared to be installed.

- Once you remove an ink tank, the machine will not operate until a new one is installed.

- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.

Cause and solution

Support Code=1754

⋖Cause⋗

The ink tank is not installed properly.

⋖Action⋗

Open the front cover.

Then push the ink tank.

After installing the ink tank properly, close the front cover.

If the problem is not resolved, contact the service center.

Caution

The ink tank that was once installed cannot be removed until the ink runs out.

Cause and solution

Support Code=1755

⋖Cause⋗

The ink has run out.

⋖Action⋗

To maintain both machine and print quality, the machine cannot continue printing under the ink out condition.

Cancel printing and replace the ink tank before printing again.

Caution

Do not remove an ink tank until a new one is prepared to be installed.

- Once you remove an ink tank, the machine will not operate until a new one is installed.

- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.

Cause and solution

Support Code=5500, 5501

⋖Cause⋗

Ink tank has not been properly recognized.

⋖Action⋗

Contact the service center.

Cause and solution

Support Code=1700, 1701

⋖Cause⋗

The ink absorber is almost full.

⋖Action⋗

Tap OK on the touch screen to continue printing. Contact the service center.

Cause and solution

Support Code=5B00, 5B01

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Contact the service center.

Cause and solution

Support Code=2500

⋖Cause⋗

The cause of following may have occurred the failure of Automatic Print Head Alignment.

Print head nozzles are clogged.

The paper of size other than A4 or Letter is loaded in the cassette 1.

The paper output slot is exposed to strong light.

⋖Action⋗

Tap OK on the touch screen to dismiss the error, then take the actions described below.

Print the nozzle check pattern to check the status of the print head.

Load one sheet of A4/Letter-sized plain paper in the cassette 1 and perform Automatic Print Head Alignment again.

For Automatic Print Head Alignment, always load paper in the cassette 1.

Adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the print head again, tap OK on the touch screen to dismiss the error, and then perform Manual Print Head Alignment.

Cause and solution

Support Code=B202, B203, B204

⋖Cause⋗

An error requiring you to contact the service center has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Caution

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Cause and solution

Support Code=5100, 5102, 5103, 5104, 5105, C000

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Cancel printing, turn off the machine. Then confirm the following.

Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving.

If any, remove the materials.

Confirm that the ink tanks are installed properly.

Push an ink tank until it clicks into place.

After confirming the conditions above, turn on the machine again.

If the problem is not resolved, contact the service center.

Caution

When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film or the white belt.

If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Cause and solution

Support Code=5011, 5012, 5040, 5050, 5051, 5200, 5203, 5204, 5205, 5206, 5207, 5208, 5209, 5400, 5C01

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

Caution

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Cause and solution

Support Code=6000, 6500, 6502, 6700, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6939, 693A, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 7100, 7200, 7201, 7202, 7203, 7204, 7205, 7300, 9000, 9500, B502, B503, B504

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

Caution

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Cause and solution

If Support Code=6910 is displayed, follow the procedures below.

1. Temporarily turn off the power of all other devices on the network.

2. Set the [ IPv6 settings ] of the machine to [ Inactive ].

3. Place the machine in a different location.

Cause and solution

If the problem is not resolved, contact the service center.

Cause and solution

Caution

How to Disable the IPv6 Settings of the Machine

1. Select [ Setup ] on the operation panel.

2. Select [ Device settings ].

3. Select [ LAN settings ].

4. Select [ Other settings ].

5. Select [ TCP/IP settings ].

6. Select [ IPv6 ].

7. When a message displays, select [ Yes ].

8. Select [ Enable/disable IPv6 ].

9. In the screen displayed, select [ Inactive ].

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