Canon Group
Close Close
Canon Finance logo | Canon Australia
Canon Finance Finance the latest technology for your business when you need it. Visit
Canon Professional Services logo | Canon Australia
Canon Professional Services Join our network of professionals and support services with a CPS membership. Visit
Canon Business Services Discover our range of business services with Canon Business Services. Visit
Converga logo | Canon Australia
Converga Optimise business processes and access technology to focus on what’s important. Visit
Products
Get Inspired
Support
Canon for Business
search
About Canon
Contact us
Menu Menu Close Close Search
Home
/ Canon Support
/ SIMS Content Page
Product image of EOS Ra mirrorless camera
EOS Ra Support
FAQ and troubleshooting

Using a Card Reader or a Card Slot on a Computer to Download Images (EOS Ra)

Content Id: 8204724200


Solution

If your camera is not compatible with the OS on your computer, you can download photos or movies shot with the camera using a card slot on the computer or a commercially available card reader.

Caution

If you are using an SDHC card or an SDXC card, you may not download images from your computer or card reader due to differences in the file systems. Please confirm that the SDHC or SDXC card is compatible with your computer or card reader beforehand by checking the Web pages of the card manufacturers.
Depending on your computer, software, or OS, you may not be able to play back the imported movies or RAW images. For details on image compatibility, please see the software instruction manual.

Caution

Procedures for Windows 7 are shown in the explanation below, but the procedure is similar for Windows 10, Windows 8.1, Windows 8, or Mac OS X.

To download images, follow the instructions below.

1. Insert the memory card into the card slot on your computer or commercially available card reader. When using a card reader, make sure to connect the computer to the card reader before inserting the card into the reader.

2. The memory card data is loaded to the computer.

After the following window appears, select [Open folder to view files].
If the window does not appear, select [Computer], [CANON_DC] from the [Start] menu.

3. Images shot with the camera are saved in the memory card's [DCIM] folder.

4. Copy images in the folder to the computer. (As an example, the following screenshot shows that the DCIM folder is moved to the desktop of the computer by dragging.)

Caution

If another [DCIM] folder already exists in the saving location, a warning message similar to the one below will appear. If you click [Yes], this [DCIM] folder will be overwritten, so click [No] and close this window.

Next, rename the [DCIM] file in your saving location and then copy the new [DCIM] folder once again.

5. After the folder is copied, open the copied folder to check the images inside.

"Was this helpful?"

Submit