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PIXMA HOME OFFICE MX496 Support
FAQ and troubleshooting

Cannot Send a Fax

Content Id: 8202504300


Issue

Cause and solution

Check 1: Is the power turned on?

You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

A: ON button

B: FAX Memory lamp

Caution

Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Caution

If the faxes stored in machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.

Cause and solution

Check 2: Is the document being sent from memory or the fax being received into memory?

When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.

Cause and solution

Check 3: Is the machine's memory full?

Delete contents in memory, then send a fax again.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.
Paper has run out.
A different size of paper from that specified by Page size in FAX paper settings is loaded.
Do not print is selected for Received documents in Auto print settings under Fax settings.
You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory.

To print a document in the machine's memory:

See [ Printing a Document in Machine's Memory ] in this page.

To delete a document in the machine's memory:

See [ Deleting a Document in Machine's Memory ] in this page.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. For details on how to print MEMORY LIST, see [ Printing a List of the Document in Machine's Memory ] in this page.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select a print menu, then press the OK button.

You can select the following print menus.

Print memory list

You can print a list of the documents in the machine's memory (MEMORY LIST).

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent. A transaction number from "5001" to "9999" on MEMORY LIST indicates a document being received.

Print specified doc.

You can specify the document and print it.

If you select this menu, the document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

Specify the document and print it following the procedure below.

1. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

2. Use the button to select whether to print only the first page of the document, then press the OK button.

- If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

- If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.
To return to the Fax standby screen, press the Stop button.

Print all RX docs

If you select this menu, the confirmation screen is displayed.

You can print all the received documents in the machine's memory.

If you select Yes using the button and press the OK button, all the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a List of the Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select a delete menu, then press the OK button.

You can select the following delete menus.

Del. specified doc.

You can specify the document and delete it.

If you select this menu, the document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

Specify the document and delete it following the procedure below.

1. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

2. Use the button to select the transaction number of the document you want to delete, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.
To return to the Fax standby screen, press the Stop button.

Delete all docs

If you select this menu, the confirmation screen is displayed.

You can delete all the documents in the machine's memory.

If you select Yes using the button and press the OK button, all the documents in the machine's memory will be deleted.

Document Stored in Machine's Memory

Cause and solution

Check 4: Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ See [ Basic Connection ] in this page.

If you connect the machine to another line such as an xDSL:

-⋗ See [ Connecting Various Lines ] in this page.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

- Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.
Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.

When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.

Caution

Be sure to connect the telephone line before the machine is turned on. If you connect the telephone line when the machine is turned on, turn the machine off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.
For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A. Digital Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Broadband router compatible with Internet Telephone

D. Computer

E. Telephone or answering machine

F. WAN (Wide Area Network) port

G. LAN (Local Area Network) port

H. TEL port

I. LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ See [ Setting the Telephone Line Type ] in this page.

Connecting to an xDSL

A. Analog Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Computer

D. Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ See [ Setting the Telephone Line Type ] in this page.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.
You can print USER'S DATA LIST to check the current setting.

1. Make sure that the machine is turned on.

2. Press the Setup button.

The Setup menu screen is displayed.

3. Use the button to select Fax settings, then press the OK button.

4. Use the button to select FAX user settings, then press the OK button.

5. Use the button to select Telephone line type, then press the OK button.

6. Use the button to select a telephone line type, then press the OK button.

Rotary pulse

Select when your telephone line type is pulse dialing.

Touch tone

Select when your telephone line type is tone dialing.

Caution

The * (asterisk) on the LCD indicates the current setting.

7. Press the FAX button to return to the Fax standby screen.

Connecting the Telephone Line

Cause and solution

Check 5: Is Hook setting set to Disable?

When you send a fax manually, dial the number with Enable selected for Hook setting in Security control under Fax settings, or dial the number using the telephone connected to the machine.

Cause and solution

Check 6: Is Dial tone detect set to ON?

Resend the fax after a while.

If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.

Cause and solution

Check 7: Is the fax number registered correctly in the machine's directory?

Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's directory, then send the document again.

Caution

You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE NUMBER LIST.

Cause and solution

Check 8: Does an error occur during transmission?

Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.

-⋗ [ A Message for Faxing Is Displayed on the LCD ]

Print ACTIVITY REPORT and check for an error.

Cause and solution

Check 9: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Cause and solution

Check 10: Does a printer error occur?

Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.

-⋗ [ A Support Code Is Displayed ]

If you are in a hurry, press the Stop button to close the message, then send the fax.

Cause and solution

Check 11: Is the telephone line connected correctly?

Reconnect the telephone line cable to the telephone line jack.

-⋗ [ Connecting the Telephone Line ]

If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.

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