Solution
Document Jams in the FeederPaper Jams in the Multi-Purpose Tray
Paper Jams in the Paper Drawer
Paper Jams in the Output Area
Paper Jams inside the Machine
Paper Jams at the Duplex Transport Guide
Paper Jams in the Back Side
If a paper jams, ⋖Paper jammed.⋗ is displayed on the screen. Tap ⋖Next⋗ to display simple solutions*. If it is difficult to understand the procedures on the display, see the following sections to clear jams.
* If the solution is not displayed, press and then select ⋖Error Information/Notification⋗ to display the solution.
Caution
When removing the jammed paper, do not turn OFF the machine
If paper tears
If paper jams repeatedly
Do not forcibly remove the jammed document or paper from the machine
Document Jams in the Feeder
If there are documents placed in the feeder, remove them first. Then, follow the procedure below. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Remove the jammed document from the feeder cover.
1-1. Open the feeder cover.
1-2. Move the lever to unlock.
1-3. Gently pull out the document.
2. Remove the jammed document from the inner cover inside the feeder.
2-1. Hold the green knob, and open the inner cover.
2-2. Gently pull out the document.
2-3. Lift the document tray, and gently pull out the document.
2-4. Return the document tray back to position, and close the inner cover.
3. Return the lever back in place, and close the feeder cover.
4. Remove the jammed document from the underside of the feeder.
4-1. Open the feeder.
4-2. Gently pull out the document.
4-3. Gently close the feeder.
Paper Jams in the Multi-Purpose Tray
If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Gently pull out the paper.
2. Load the paper. [ Loading Paper in the Multi-Purpose Tray ]
3. When the following message is displayed, tap ⋖Yes⋗.
Paper Jams in the Paper Drawer
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
2. Gently pull out the paper.
3. Set the paper drawer.
4. When the following message is displayed, tap ⋖Yes⋗.
Paper Jams in the Output Area
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Lift the operation panel.
2. Gently pull out the paper.
3. Lower the operation panel.
4. When the following message is displayed, tap ⋖Yes⋗.
Paper Jams inside the Machine
Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Open the front cover while holding down on the button.
2. Remove the toner cartridge.
3. Hold the green knob and raise the transport guide.
4. Gently pull out the paper.
5. Gently return the transport guide back to position.
6. Hold the green knob, and open the roller cover.
7. Gently pull out the paper.
8. Gently return the roller cover back to position.
9. Install the toner cartridge.
10. Close the front cover.
Paper Jams at the Duplex Transport Guide
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
2. Hold the green knob and push down the duplex transport guide.
3. Gently pull out the paper.
4. Holding the left and right side handles of the duplex transfer guide, return the guide back to position.
5. Set the paper drawer.
6. When the following message is displayed, tap ⋖Yes⋗.
Paper Jams in the Back Side
Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Remove the jammed paper inside the upper rear cover.
1-1. Open the upper rear cover.
1-2. Gently pull out the paper.
1-3. Close the upper rear cover.
2. Remove the jammed paper in the duplex unit.
2-1. Open the lower rear cover.
2-2. Gently pull out the paper.
2-3. Close the lower rear cover.
3. When the following message is displayed, tap ⋖Yes⋗.