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PIXMA MX350 Office Support
FAQ and troubleshooting

Content Id: 8200683600


Solution

You can print on European DL and US #10 envelopes.

The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly.

Caution

You can only print on envelopes with the computer.
Do not use the following envelopes. They could jam in the machine or cause the machine to malfunction.

- Envelopes with an embossed or treated surface

- Envelopes with a double flap (or sticker flaps)

- Envelopes whose gummed flaps are already moistened and adhesive

Caution

The message on how to load envelopes will appear when printing on them. This message will not appear next time if you select the Do not show this message again. check box.

1. Prepare envelopes.

Press down on all four corners and edges of the envelopes to flatten them.

If the envelopes are curled, hold the opposite corners and gently twist them in the opposite direction.

If the corner of the envelope flap is folded, flatten it.
Use a pen to press the leading edge in the inserting direction flat and sharpen the crease.

The figures above show a side view of the leading edge of the envelope.

Caution

The envelopes may jam in the machine if they are not flat or the edges are not aligned. Make sure that no curl or puff exceeds 0.1 inches / 3 mm.

2. Load envelopes.

(1) Open the Paper Support.

Do not open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) to open them, and load the envelopes in the center of the Rear Tray WITH THE ADDRESS SIDE FACING YOU.

The folded flap of the envelope will be faced down on the left side.

Up to 10 envelopes can be loaded at once.

(4) Slide the Paper Guides (A) to align them with both sides of the envelopes.

Do not slide the Paper Guides too hard. The envelopes may not be fed properly.

(B) Rear side

(C) Address side

Caution

Do not load envelopes higher than the Load Limit Mark (D).

3. Specify the settings with the printer driver.

(1) Select Envelope in Commonly Used Settings on the Quick Setup sheet.

(2) Select the size for envelopes.

Select DL Env. or Comm. Env. #10 in the Envelope Size Setting window.

Select DL Envelope or #10 Envelope in Paper Size.

(3) Select Landscape in Orientation.

Caution

If you do not specify the envelope size or orientation properly, the address will be printed upside down or will be turned to 90 degrees.

Caution

The machine may make operating noise when feeding envelopes.
If the print result is upside down, open the printer driver setup window, select Envelope in Commonly Used Settings, then select the Rotate 180 degrees check box in Additional Features.
For details on the printer driver settings, see [ Printing Documents ]
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