A Message for Faxing Is Displayed on the LCD

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.

This group dial cannot be used. Coded speed dial ##

* "##" represents a two-digit number.

You selected a coded speed dial code to which a group is registered with the Hook button pressed.

A coded speed dial code to which a group is registered cannot be used in this way.

Replace the receiver

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Try again in black & white

The recipient's fax machine is not color-compatible.

Press the Black button to resend the fax. Alternatively, you can set Color transmission to Send in black & white.

Failed to connect

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.

Ink has run out:

Check the ink level and take the appropriate action.

-⋗ [ Replacing FINE Cartridges ]

Caution

You can set the machine to forcibly print a received fax even if the ink has run out. However, part or all of the fax may not be printed since ink has run out. Also, the contents of the fax will not be stored in memory. If the ink has already run out, we recommend that OFF be selected for Auto print in FAX user settings to store the received fax in memory. When you print the fax stored in memory manually, check the ink level and take the appropriate action. After that, select ON for Auto print, and the fax stored in memory will be printed automatically.

-⋗ [ Document Stored in Memory ]

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded:

Load the same size of paper as that specified by Page size, then press the OK button.

Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) (MX350 series):

Set Page size to A4, 8.5"x11"(LTR), or 8.5"x14"(Legal).

You pressed the Stop button to cancel printing of a fax:

Press the FAX button.

Caution

To print the received faxes automatically, select ON for Auto print in FAX user settings. For details, see Auto print.

When OFF is selected for Auto print in FAX user settings, print the faxes stored in memory from the Memory reference screen. For details, see [ Document Stored in Memory ]

If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later. For details, see [ Document Stored in Memory ]

Busy/no signal

The telephone number you dialed is busy. Try dialing again after waiting for a moment.

The fax number dialed is incorrect. Check the fax number and dial again.

The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.

For the basic connection of the machine, refer to [ Prepare the Machine ]. This guide describes other typical connections.

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

Caution

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power plug, the date/time settings as well as all documents stored in memory will be lost. The settings for user information, coded speed dial, group dial, and rejected numbers will be retained.

- If the power disconnects, the following will apply:

You will not be able to send or receive faxes, make copies, or scan originals.

When you are connecting the telephone, whether or not you can use it depends upon your telephone line or telephone.

Connecting Various Lines

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only)

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

- If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

- Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting the telephone

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows: Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the

(External device) jack.

- Connecting to an Internet Telephone

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) WAN (Wide Area Network)

(D) Broadband router compatible with Internet Telephone

(E) Computer

(F) Telephone or answering machine

(G) LAN (Local Area Network)

(H) TEL

(I) LINE

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ]

- Connecting to an xDSL

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) Computer

(D) Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ]

- Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.

You can print User's data list to check the current setting.

1. Display the Telephone line type screen.

(1) Press the Setup button.

(2) Select Device settings , and press the OK button.

(3) Select FAX settings, and press the OK button.

(4) Select FAX user settings, and press the OK button.

(5) Select Telephone line type, and press the OK button.

2. Select the telephone line type.

(1) Select the telephone line type.

Rotary pulse: Suitable for pulse dialing.

Touch tone: Suitable for tone dialing.

(2) Press the OK button.

3. Press the FAX button to return to the fax standby screen.

Confirming the Telephone Line Connection

Memory is full

The machine's memory is full because it has sent/received too many documents, or a detailed document.

When sending a fax, divide it to resend.

When receiving a fax, print or delete documents in the machine's memory, then ask the sender to resend the fax.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

Ink has run out.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) (MX350 series).

OFF is selected for Auto print in FAX user settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you disconnect the power cord, all the documents stored in memory are deleted. Send or print necessary documents before disconnecting the power cord.

Caution

When confirming, printing, or deleting a document stored in memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

Printing a Document in Memory

If the machine was not able to send a fax or print a received fax, it stores the unsent or unprinted fax in its memory. If an error occurred during a fax transmission, the document is not stored in memory. You can print a list of stored documents (the memory list) or print a specified document.

Caution

The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a Memory List or Specified Document in Memory

1. Load paper.

Refer to [ Loading Paper ]

2. Press the FAX button, then press the right Function button.

The memory reference screen is displayed.

3. Print a specified document or memory list.

To print a memory list:

(1) Use the button to select Print memory list, then press the OK button.

(2) Use the button to select Yes, then press the OK button.

The memory list stored in memory is printed.

To print a specified document:

(1) Use the button to select Print specified document, then press the OK button.

(2) Use the button to select the transaction number of the document you want to print, then press the OK button.

The date and time of transaction and fax/telephone number, the transaction number, and the color information are displayed on a list screen of documents stored in memory.

A: Date and time of transaction and fax/telephone number

B: Transaction number (TX/RX NO.)

A transaction number from 0001 to 4999 indicates a document being sent.

A transaction number from 5001 to 9999 indicates a document being received.

C: Color information

(3) Use the button to select Yes or No, then press the OK button.

If you select Yes, only the first page of the document will be printed. If you select No, all pages of the document will be printed.

To print other documents, repeat the procedure from steps 2 and 3.

Caution

If you select No to print all the pages of the document, and all the pages in memory have been printed, Delete the printed documents from memory? is displayed on the LCD. If you select Yes, printed pages in memory are deleted.

If there are no documents stored in memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

- Printing All the Documents in Memory

1. Load paper.

Refer to [ Loading Paper ]

2. Press the FAX button, then press the right Function button.

The memory reference screen is displayed.

3. Use the button to select Print all received documents, then press the OK button.

4. Use the button to select Yes, then press the OK button.

Caution

Delete the printed documents from memory? is displayed on the LCD each time a document is printed. If you select Yes, the document is deleted from memory.

If there are no documents stored in memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

Deleting a Document in Memory

- Deleting a Specified Document in Memory

1. Press the FAX button, then press the right Function button.

The memory reference screen is displayed.

2. Use the button to select Delete specified document, then press the OK button.

3. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

4. Use the button to select Yes, then press the OK button.

To delete other documents, repeat the procedure from steps 3 and 4.

- Deleting All the Documents in Memory

1. Press the FAX button, then press the right Function button.

The memory reference screen is displayed.

2. Use the button to select Delete all documents in memory, then press the OK button.

3. Use the button to select Yes, then press the OK button.

Caution

This function is not available while the machine is receiving a fax.

Saving a Document in Memory to a Memory Card/USB Flash Drive

You can save sent/received faxes on a memory card or a USB flash drive as PDF files using the Operation Panel of the machine.

Caution

Do not remove the memory card or USB flash drive from the machine until saving is complete.

You cannot use a USB flash drive and memory card at the same time. Be sure to use only one of them at a time for saving faxes.

Faxes saved on a USB flash drive or memory card cannot be printed using the memory card mode.

For safety reasons, we recommend backing up faxes saved on a memory card or USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

1. Press the FAX button, then press the right Function button.

The memory reference screen is displayed.

2. Insert the USB flash drive into the Direct Print Port or the memory card into the Card Slot.

Caution

You cannot use a USB flash drive and memory card at the same time. Be sure to use only one of them at a time for saving faxes.

3. Use the button to select Save specified document or Save all documents, then press the OK button.

4. Use the button to select the destination, then press the OK button.

If Save all documents is selected in step 3:

All the documents are saved on the selected destination.

If Save specified document is selected in step 3:

Proceed to step 5.

5. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.

The specified document is saved.

To save other documents, repeat step 5.

6. Press the Back button or Stop button.

Caution

With MX870 series, you can save up to 250 pages of fax as one PDF file. With MX350 series, you can save up to 50 pages of fax as one PDF file.

You can save up to 2000 PDF files on a memory card or USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the memory card or the USB flash drive becomes full while saving faxes is in progress, Not enough free space is displayed on the LCD and the faxes will not be saved.

The folder and file name of faxes saved on the memory card or the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

Importing Faxes Saved on a Memory Card to the Computer

You can import faxes saved on a memory card to the computer using the Card Slot on the machine.

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data using Windows Explorer.

Document Stored in Memory

Check the page size and press OK

Paper other than A4, Letter-, or Legal-sized* paper is loaded.

Load A4, Letter, or Legal-sized paper.

* Legal may not be available depending on the country or region of purchase.

Loading Plain Paper / Photo Paper

Caution

If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see [ Media Types You Can Use ]

You can use general copy paper. For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ]

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat. For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ]

2. Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.

Do not slide the Paper Guides too hard. The paper may not be fed properly.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

Caution

Do not load sheets of paper higher than the Load Limit Mark (D).

Caution

The machine may make operating noise when feeding paper.

- After loading paper

When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.

When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.

See [ Printing Documents ]

Loading Documents in the ADF

You can load documents to copy, fax, or scan in the ADF.

Caution

To scan a document at optimum quality, load it on the Platen Glass.

1. Make sure that any original has been removed from the Platen Glass.

2. Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.

Caution

When you set the alarm to be silent in Device user settings of Device settings, the alarm will not beep even if the document is inserted in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

Loading Paper

Change the paper. A4/8.5x11/8.5x14 Plain paper

The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) and Type to Plain paper to print received faxes.

* Legal may not be available depending on the country or region of purchase.

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax information is set to ON.

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.

Waiting for report output...

When OFF is selected for Auto print in FAX user settings, a report will not be printed and stored in memory. Select ON for Auto print, then print the report.

The power cord has been unplugged and the FAX image data in memory has been lost. Press OK

A power failure has occurred or the power cord has been unplugged while the machine is turned on. Press the OK button.

Caution

If you disconnect the power cord, all the documents stored in memory are deleted. Send or print necessary documents before disconnecting the power cord.

A Message for Faxing Is Displayed on the LCD

Issue

Cause and solution

Auto redial

Cause and solution

This group dial cannot be used. Coded speed dial ##

Cause and solution

Replace the receiver

Cause and solution

Try again in black & white

Cause and solution

Failed to connect

Cause and solution

Received in memory

Caution

Cause and solution

Caution

Cause and solution

Busy/no signal

Caution

Connecting Various Lines

Caution

Caution

Caution

Caution

Caution

Setting the Telephone Line Type

Caution

Cause and solution

Memory is full

Caution

Caution

Printing a Document in Memory

Caution

Caution

Caution

Deleting a Document in Memory

Caution

Saving a Document in Memory to a Memory Card/USB Flash Drive

Caution

Caution

Caution

Cause and solution

Check the page size and press OK

Loading Plain Paper / Photo Paper

Caution

Caution

Caution

Caution

Caution

Caution

Loading Documents in the ADF

Caution

Caution

Cause and solution

Change the paper. A4/8.5x11/8.5x14 Plain paper

Cause and solution

Fax info does not match

Cause and solution

Reception rejected

Cause and solution

Waiting for report output...

Cause and solution

The power cord has been unplugged and the FAX image data in memory has been lost. Press OK

Caution