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PIXMA MX350 Office Support
FAQ and troubleshooting

Cannot Install the MP Drivers

Content Id: 8200685000


Issue

Cause and solution

If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:

Start the installation following the procedure below.

1. Click Start then Computer.

In Windows XP, click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop.

2. Double-click the CD-ROM icon on the displayed window.

If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.

Caution

If the CD-ROM icon is not displayed, try the following:

- Remove the CD-ROM from your computer, then insert it again.

- Restart your computer.

If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.

Cause and solution

If you are unable to proceed beyond the Printer Connection screen:

If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer, and then follow the procedure below to reinstall the MP Drivers.

Caution

The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the MP Drivers.

Cause and solution

1. Click Cancel on the Printer Connection screen.

2. Click Start Over on the Installation Failure screen.

3. Click Back on the screen that appears next.

4. Click Exit on the PIXMA XXX screen (where "XXX" is your machine's name), then remove the CD-ROM.

5. Turn the machine off.

6. Restart the computer.

7. Make sure that you have no application software running.

8. Insert the CD-ROM again, then perform Easy Install to install the MP Drivers.

Cause and solution

In other cases:

Follow the procedure described in your setup manual to reinstall the MP Drivers.

If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

-⋗ [ How to connect the machine to the computer (USB/wireless LAN/wired LAN) ]

-⋗ [ Deleting the Unnecessary MP Drivers ]

If you reinstall the MP Drivers, perform Custom Install on the Setup CD-ROM, then select MP Drivers.

Caution

If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.

Cause and solution

Follow the procedure described in your setup manual to reinstall the MP Drivers.

If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

-⋗ [ How to connect the machine to the computer (USB/wireless LAN/wired LAN) ]

-⋗ [ Deleting the Unnecessary MP Drivers ]

If you reinstall the MP Drivers, perform Custom Install on the Setup CD-ROM, then select MP Drivers.

Caution

If the CD-ROM icon is not displayed, try the following:

- Remove the CD-ROM from your computer, then insert it again.

- Restart your computer.

If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
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