Solution
If the camera is not recognized correctly in a Windows 7 environment and the cause is unknown, follow the procedures below to delete the camera's device driver, and then reinstall it.
Caution
If the camera is not recognized by the EOS Utility software, please check whether any of the following cases may be a remedy to the problem.
- USB cable for the [Mini-B] camera terminal (IFC-400PCU/IFC-200U/IFC-500U)
- USB cable for the [Micro-B] camera terminal (IFC-600PCU)
- USB cable for the [Type-C] camera terminal (IFC-100U)
Caution
1. Connect the [DIGITAL Terminal] to the PC's USB terminal using a USB Cable (camera end: Mini-B).
2. Press the power button to turn the camera on.
3. Click [Start] (), right-click [Computer], click [Properties], and then click [Device Manager].
4. The following window appears.
Double-click [Other devices] or [Portable Devices].
Caution
5. The following window appears.
Select the model name of your camera, or select [Canon Camera], and then click the [Uninstall] () button in the upper section of the screen.
Caution
6. The following window appears.
Click [OK].
7. Click the [Scan for hardware changes] () button.
8. A new device driver is now installed.