FAQ and troubleshooting

Uninstalling the Printer Driver

Content Id: 8203908600

Solution

Uninstalling the Driver (for Windows)
Uninstalling the Driver (for macOS)

Uninstalling the Driver (for Windows)

This explains the procedure for uninstalling a driver. There are two methods for uninstalling: starting the uninstaller from Windows, and using the uninstall file.

Prerequisites

Confirm that the following conditions are satisfied. Complete the preparation operations.

Driver Installation

The driver to be uninstalled was not installed using WSD

- Drivers installed using WSD must be uninstalled from [Devices and Printers], [Printers and Faxes], or [Printers]. For Windows 10, uninstall from [Settings] ⋗ [Devices] ⋗ [Printers & scanners] ⋗ [Printers].

When starting the computer, log on as a member of Administrators.

[Desktop] screen display (when using Windows 8/8.1/Server 2012/Server 2012 R2)

Procedures

To Uninstall Using the Uninstaller

1. Start the uninstaller of the driver.

In Windows 10/Server 2016:

1-A-1. Display [Settings] ⋗ [System] ⋗ [Apps & features].

1-A-2. Select the driver you want to uninstall → click [Uninstall].

In operating systems other than the above:

1-B-1. Display [Control Panel] ⋗ [Programs] ⋗ [Uninstall a program].

1-B-2. Select the driver you want to uninstall → click [Uninstall/Change].

2. Select the name of the device you want to uninstall → click [Delete].

[Cleanup]: Click this to simultaneously delete all files and registry information relating to all of the drivers displayed in the list, not just the selected driver. Click [Delete] to perform a normal uninstallation of the driver.

3. If the confirm deletion message is displayed, click [Yes].

4. In the [Delete Printer] screen, click [Exit].

To Uninstall Using the Uninstall File

You can uninstall a driver with the uninstall file in the supplied CD-ROM or the installation folder.

*Specify the folder for your language in [xxxx].

1. Double-click [UNINSTAL.exe] stored in the following folder.

For UFR II

32-bit version: UFRII\[xxxx]\32BIT\misc

64-bit version: UFRII\[xxxx]\x64\misc

For PCL

32-bit version: PCL6\[xxxx]\32BIT\misc

64-bit version: PCL6\[xxxx]\x64\misc

For PS

32-bit version: PS3\[xxxx]\32BIT\misc

64-bit version: PS3\[xxxx]\x64\misc

2. Go to 3. of "To Uninstall Using the Uninstaller."

Uninstalling the Driver (for macOS)

It is recommended that you use the Installer to uninstall an unnecessary driver.

Caution

When you upgrade a driver, you can overwrite the old driver with a newer one. Uninstalling the driver is not required before the upgrade.

1. Click the [Print & Scan]/[Printers & Scanners] icon in [System Preferences].

2. Select the printer you use, then click [-].

3. Delete the printers that are registered, then close the [Print & Scan]/[Printers & Scanners] dialog box.

4. Open Finder application of your macOS.

5. Select [Go] → [Go to Folder] from the menu bar.

6. Enter the following folder locations, click [Go], then delete the files and folders.

Delete Example: You can delete files and folders by dragging them to the [Trash] icon in the Dock.

Location	Files and folders to delete
/Library/Printers/Canon/	CUPS_Printer or CUPSPS2
/Library/Printers/PPDs/Contents/Resources/	CNPZU**ZU.ppd.gz or CNMC**S2.ppd.gz

Where *** indicates a character string that represents the printer model.

Caution

When the [Authenticate] dialog box is displayed

Enter the administrator's name and password, and then click [OK].

7. Close all open windows.

8. Restart your computer.

The printer driver is uninstalled.

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