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PIXMA MX340 Office Support
FAQ and troubleshooting

Receiving Faxes

Content Id: 8200691100


This section describes the operation to receive a fax with the machine depending on the receive mode. This section also describes the operation to print documents stored in the memory of the machine such as when ink or paper runs out.

Preparing for Receiving a Fax

Prepare for receiving a fax according to the following procedure.

1. Make sure that the power is turned on.

2. Make sure of the receive mode setting.

(1) Press the FAX button.

(2) Confirm the receive mode.

3. Load paper.

See Loading Paper .

Here we make sure that the plain paper is loaded in the Rear Tray.

4. Specify the paper settings as necessary.

(1) Press the Settings button.

The Page size screen will appear.

(2) Use the (-) or (+) button to specify Page size, and press the OK button.

You can specify A4, 8.5"x11"(LTR), or Legal (or 8.5"x14").

(3) Confirm that Plain paper is selected for Media type, and press the OK button.

Caution

If a media type other than Plain paper is selected, select Plain paper.

Caution

The paper settings are shared among the copy mode, fax mode, and template print. After printing in other modes, confirm or change the paper settings.

If page size other than A4, 8.5"x11" (LTR), or Legal (or 8.5"x14"), or a media type other than Plain paper is selected, faxes or reports cannot be printed.

See Receiving a Fax Temporarily in the Memory of the Machine (Memory Receiving).

Receiving a Fax

Depending on the selected receive mode, the receive operation varies.

When TEL priority mode is selected:

When the call is a fax:

The telephone will ring when a call incomes.

(1) Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.

The machine will receive the fax.

Caution

If the machine will not switch to the fax, press the FAX button, then the Color or Black button to receive the fax.
You can receive faxes only by picking up the handset under the conditions below. To receive a fax without picking up the handset, select ON for Manual/auto switch.

- The telephone has no answering function.

- If the telephone has an answering function, it is deactivated.

Other options

Set the machine to receive the fax automatically even if you do not pick up the handset.
Change the number of seconds until the machine starts receiving the fax.
Set the machine to enable you to initiate fax reception from a connected telephone (remote reception).

When the call is a voice call:

The telephone will ring when a call incomes.

(1) Pick up the handset, and talk on the telephone.

Caution

If you have subscribed to Duplex Ringing service in Hong Kong, the machine will receive faxes automatically even if you set the receive mode of the machine to TEL priority mode.

When the answering machine is connected to the machine

If you do not pick up the handset, the message will respond. If the call is a fax, the machine will receive the fax automatically.
Set your answering machine to answering mode and adjust it as follows:

- The entire message should be no longer than 15 seconds.

- In the message, tell your callers how to send a fax.

If Manual/auto switch is set to ON, set RX start time longer than the time before the answering machine starts playing the answering message.

After making this setting, we recommend that you confirm that messages are recorded successfully in the answering machine.

When Fax priority mode is selected:

When the call is a fax:

The telephone will ring when a call incomes.

The machine will receive the fax automatically.

Caution

Other options

Change the number of times to ring the telephone.

When the call is a voice call:

The telephone will ring when a call incomes.

When the machine detects a voice call, the machine will ring.

(1) Pick up the handset, and press the Stop button to talk on the telephone.

Caution

When the machine rings, pick up the handset before pressing the Stop button. If the Stop button is pressed before picking up the handset, the telephone call will be disconnected.

Caution

Other options

Change the number of times to ring the telephone.
Change the number of seconds until the machine starts ringing.
Change the number of seconds that the machine rings.
Set the machine to receive the fax after the machine stops ringing, even if you do not pick up the handset.

When Fax only mode is selected:

When the call is a fax.

The machine will receive the fax automatically.

Caution

If a telephone is connected to the machine, the telephone will ring when a call incomes.

When DRPD or Network switch is selected:

When the call is a fax:

The telephone will ring when a call incomes.

The machine will receive the fax automatically when the fax ring pattern is detected.

Caution

Other options

Change the number of times to ring the telephone.

When the call is a voice call:

The telephone will ring when a call incomes.

When the machine does not detect the fax ring pattern, the telephone will continue ringing.

(1) Pick up the handset, and talk on the telephone.

Caution

To use this feature, you need to subscribe to a compatible service provided by your telephone company.

Contact your telephone company for details.

For DRPD

You need to select the appropriate ring pattern on the machine.

For details, see Setting the DRPD Ring Pattern (US and Canada only).

For Network switch

The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.

Receiving a Fax Temporarily in the Memory of the Machine (Memory Receiving)

If the machine was not able to print a received fax, the machine stores the unprinted fax temporarily in its memory (memory receiving). An unsent fax is also stored in the memory. If an error occurred when sending a fax, it is not stored.

When a fax is stored in the memory, the In Use/Memory lamp lights and the message "Received in memory" appears on the LCD.

Caution

If you disconnect the power plug, all the documents stored in memory are deleted. Send or print necessary documents, or save them on the USB flash drive before disconnecting the power plug.

If the machine receives a fax under one of the following conditions, the machine will automatically store the received fax in its memory.

Ink has run out.

Replace the empty FINE Cartridge. The fax in memory will be automatically printed.

Caution

You can set to print received faxes forcibly even if ink has run out. However, a part of contents or all contents of the fax may not be printed since ink has run out. And also, the contents of fax will not be stored in memory.
In addition, if ink has already run out, it is recommended that OFF be selected for Auto print to store the received fax in memory while replacing an empty FINE Cartridge with a new one. After replacing the FINE Cartridge, set Auto print back to ON. The received faxes in memory will be printed.

Paper has run out.

Load the paper and press the OK button. The fax in memory will be automatically printed.

Paper of a size other than selected for Page size is loaded.

Load paper of the same size as selected for Page size, and press the OK button. The fax in memory will be automatically printed.

A page size other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") is selected for Page size.

Select A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") for Page size.

See Preparing for Receiving a Fax.

A media type other than Plain paper is selected for Media type.

Select Plain paper for Media type.

See Preparing for Receiving a Fax.

You pressed the Stop button to cancel printing of a fax.

Press the FAX button to resume printing of the fax.

Caution

The machine can store up to approximately 50 pages* (max.20 documents) of faxes in memory.

* When using ITU-T No.1 chart (Standard mode)

If the memory becomes full, the machine cannot receive any more faxes. Print or delete the documents stored in memory, then have the sender resend the faxes.

See Printing Documents in the Memory.

Printing Documents in the Memory

You can print all documents in memory at once or select a document for printing on the Memory reference screen. You can also save the documents on the USB flash drive.

This section describes the procedure to print all the received documents in the memory.

Caution

For the conditions the faxes are stored in the memory, see Receiving a Fax Temporarily in the Memory of the Machine (Memory Receiving).

1. Load paper.

See Loading Paper .

Here we make sure that plain paper is loaded in the Rear Tray.

2. Specify the paper settings as necessary.

If a page size other than A4, 8.5"x11" (LTR), or Legal (or 8.5"x14"), or a media type other than Plain paper is selected, faxes or reports cannot be printed. Confirm or change the paper settings.

See Preparing for Receiving a Fax.

3. Display the Memory reference screen.

(1) Press the FAX button, and press the Menu button.

(2) Use the (-) or (+) button to select Memory reference in the Fax settings menu, and press the OK button.

4. Print all the received documents in the memory.

(1) Use the (-) or (+) button to select Print all RX docs, and press the OK button.

Caution

Select Print memory list to print the list of documents in the memory.
Select Print specified doc. to print a specified document.
Select Delete specified doc. to delete a specified document.
Select Print all RX docs to print all documents in the memory at the same time.
Select Delete all documents to delete all documents in the memory at the same time.
Select Save specified doc. to save a specified document on the USB flash drive.
Select Save all documents to save all documents in the memory on the USB flash drive.

(2) Use the (-) or (+) button to select Yes, and press the OK button.

The machine starts printing documents in the memory one by one.

(3) To delete the printed document, use the (-) or (+) button to select Yes.

To keep the document in the memory, select No.

(4) Press the OK button.

Caution

The deletion confirmation screen will appear each time after one document is printed. Repeat the same procedure until all documents are printed.

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