Issue
Cause and solution
Cause and solution
Cause and solution
Cause and solution
If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
Start the installation following the procedure below.
1. Select items from the [ Start ] menu as shown below.
2. Double-click the (the CD-ROM icon) on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
Caution
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the CD-ROM icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
Cause and solution
If you are unable to proceed beyond the Printer Connection screen:
If you are unable to proceed beyond the [ Printer Connection ] screen, make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer, and then follow the procedure below to reinstall the MP Drivers.
Caution
Cause and solution
1. Click [ Cancel ].
2. Click [ Start Over ] on the [ Installation Failure ] screen.
3. Click [ Exit ] on the "PIXMA XXX" screen (where "XXX" is your model name), then remove the CD-ROM.
4. Turn the machine off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the MP Drivers.
Cause and solution
In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
Caution
Cause and solution
Cause and solution
Cause and solution
Cannot Install the Printer Driver
Reinstall the printer driver.
If you reinstall the printer driver, install the printer driver on the Setup CD-ROM.
Caution
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the CD-ROM icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.