Issue
Caution
Cause and solution
Paper Is Jammed in the Paper Output Slot
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
1. Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Caution
-⋗ Refer to [ Paper Is Jammed inside the Machine ] within this webpage.
Cause and solution
2. Reload the paper, and press the OK button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
Paper Is Jammed inside the Machine
Remove the paper following the procedure below.
1. Turn off the machine, and unplug the power cord of the machine from the power supply.
Cause and solution
2. Lift up and open the operation panel until it stops.
Caution
If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
Cause and solution
3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.
Cause and solution
4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
Cause and solution
5. Pull the paper slowly not to tear it, then pull the paper out diagonally forward in front at aslant.
Keep an angle of the paper about 45 degrees and pull it slowly.
Cause and solution
6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
Cause and solution
7. Close the operation panel slowly, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
The Paper Loaded in the Cassette (Lower) Is Jammed
Remove the paper following the procedure below.
1. Detach the rear cover.
Pull out the rear cover.
Cause and solution
2. Pull out the paper slowly.
Caution
Cause and solution
3. Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 2:
Cause and solution
4. Detach the lower and upper cassettes.
Cause and solution
5. Pull out the paper slowly.
Cause and solution
6. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.
Caution
Cause and solution
7. Attach the cassettes to the machine, then press the OK button.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
The Paper Loaded in the Cassette (Upper) Is Jammed/The Paper Is Jammed during Duplex Printing/The Paper Is Jammed As the Machine Pulled In the Printed Paper
Caution
Cause and solution
Remove the paper following the procedure below.
1. Detach the rear cover.
Pull out the rear cover.
Cause and solution
2. Detach the transport unit cover.
Lift up the transport unit cover, then pull it out.
Cause and solution
3. Pull out the paper slowly.
Caution
Cause and solution
4. Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
Cause and solution
5. Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 2:
Cause and solution
6. Detach the lower and upper cassettes.
Cause and solution
7. Pull out the paper slowly.
Cause and solution
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.
Caution
Cause and solution
9. Attach the cassettes to the machine, then press the OK button.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
In Other Cases
Make sure of the following: