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Issue
Cause and solution
Check 1: Make sure that paper is loaded
Cause and solution
Check 2: Make sure of the following when you load paper
In the rear tray:
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
In the manual feed tray:
When you load the paper, load one sheet at a time. When you print continuously, set the next paper after the last one is finished printing.
Cause and solution
Check 3: Check to see if the paper you are printing on is not too thick or curled
Cause and solution
Check 4: Make sure of the following when you load envelopes
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper
Cause and solution
Check 6: Make sure that there are not any foreign objects in the rear tray or manual feed tray
If the paper tears in the rear tray or the manual feed tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Caution
If the feed slot cover is opened, close it slowly.
Cause and solution
Check 7: Make sure that the inner cover (the cover of the disc tray) is closed completely
Paper does not feed properly if the inner cover is even slightly open.
Cause and solution
Check 8: Clean the paper feed roller
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.