PIXMA PRO-100 Support

FAQ and troubleshooting

No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

Content Id: 8201669400

Issue

Cause and solution

Check 1: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning

Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

If the Nozzle Check Pattern is not printed correctly:

Check to see if a particular color's ink tank is not empty.

If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.

If the problem is not resolved after performing the Print Head Cleaning twice:

Perform the Print Head Deep Cleaning.

If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.

If the problem is not resolved after performing the Print Head Deep Cleaning twice:

If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.

Cause and solution

Check 2: Did you confirm the paper and print quality settings?

Cause and solution

Check 3: Check the status of ink tanks. Replace the ink tank if the ink has run out

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the paper output tray gently.

2. Open the top cover.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction.

Do not touch the metallic parts or other parts inside the printer.

If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (A) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

4. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape completely, then remove the protective film completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the L-shape air hole (B), ink may splash or the printer may not print properly.

(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the L-shape air hole (B).

(3) Slowly twist the orange protective cap (C) 90 degrees horizontally to remove it off.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the L-shape air hole (B) blocked, ink may splash.

Do not touch the inside of the orange protective cap (C) or the open ink port (D). The ink may stain your hands if you touch them.

Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

5. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the top cover.

Caution

If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.

-⋗ [ Alarm Lamp Flashes Orange ]

When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

Replacing an Ink Tank

Cause and solution

Check 4: Is the orange tape or protective film remaining?

Make sure that all of the protective film is peeled off and the L-shape air hole is exposed, as illustrated in (A).

If the orange tape is left as in (B), pull the orange tape and remove it.

Cause and solution

Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up

Load paper with the printable side facing down.

Refer to the instruction manual supplied with the paper for detailed information on the printable side.

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