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Solution
If there is a problem with the camera, an error message will appear. Follow the onscreen instructions.
| Number | Error Message | Solution |
| Err 01 | Communications between the camera and lens is faulty. Clean the lens contacts. | ・Clean the electrical contacts on the camera and lens. ・Remove and install the battery again. ・Use a Canon lens. |
| Err 02 | Card cannot be accessed. Reinsert/change card or format card with camera. | ・Remove and insert the card again. ・Replace the card. ・Format the card.* |
| Err 04 | Cannot save images because card is full. Replace card. | ・Replace the card. ・Erase unnecessary images to increase the available capacity. ・Format the card.* |
| Err 10, 20, 30, 40, 50, 60, 70, 80, 99 | An error prevented shooting. Turn the camera off and on again or re-install the battery. | ・Turn the camera off and on again. ・Remove and install the battery again. ・Use a Canon lens. |
| *: See "Caution" below. | ||
Caution
If the error still persists, write down the error number and contact your nearest Canon Service Center.
Caution
When the card is formatted, all images and data in the card will be erased. Even protected images will be erased, so make sure there is nothing you need to keep. If necessary, transfer the images and data to a computer, etc., before formatting the card.