PIXMA MX456 Support

FAQ and troubleshooting

Cannot Send a Fax

Content Id: 8201740200

Issue

Cause and solution

Check 1: Is the power turned on?

You cannot send faxes if the power is turned off. Press the ON button to turn the power on.

If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.

If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.

If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

A: ON button (POWER lamp)

B: FAX Memory lamp

Caution

Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Caution

If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.

Cause and solution

Check 2: Is the document being sent from memory or the fax being received into memory?

When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Page size is set to other than A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper.

Do not print is selected for Received documents in Auto print settings under Fax settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.

To print a document in the machine's memory:

Refer to [ Printing a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

For details on how to print MEMORY LIST, see [ Printing a List of the Document in Machine's Memory ] within this webpage.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

Caution

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a List of the Document in Machine's Memory

Print the list of the documents (MEMORY LIST) following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print memory list, then press the OK button.

The list of documents stored in the machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

- Printing All the Documents in Machine's Memory

Print all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print all RX docs, then press the OK button.

The confirmation screen is displayed.

Caution

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select Del. specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

6. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

- Deleting All the Documents in Machine's Memory

Delete all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select Delete all docs, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] within this webpage.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

Specify the received document and save it on the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3.Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6.Use the button to select Save specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.

The specified document is saved on the USB flash drive.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Save all the received documents in the machine's memory to the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be saved to the USB flash drive.

Caution

You can save up to 50 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

For details on how to set the date and time:

-⋗ [ Setting the Date and Time ]

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Cause and solution

Check 3: Is the machine's memory full?

Delete contents in memory, then send a fax again.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Page size is set to other than A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper.

Do not print is selected for Received documents in Auto print settings under Fax settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.

To print a document in the machine's memory:

Refer to [ Printing a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage.

Caution

For details on how to print MEMORY LIST, see [ Printing a List of the Document in Machine's Memory ] within this webpage.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

Caution

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a List of the Document in Machine's Memory

Print the list of the documents (MEMORY LIST) following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print memory list, then press the OK button.

The list of documents stored in the machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

- Printing All the Documents in Machine's Memory

Print all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print all RX docs, then press the OK button.

The confirmation screen is displayed.

Caution

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select Del. specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

6. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

- Deleting All the Documents in Machine's Memory

Delete all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select Delete all docs, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] within this webpage.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

Specify the received document and save it on the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3.Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6.Use the button to select Save specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.

The specified document is saved on the USB flash drive.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Save all the received documents in the machine's memory to the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be saved to the USB flash drive.

Caution

You can save up to 50 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

For details on how to set the date and time:

-⋗ [ Setting the Date and Time ]

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Cause and solution

Check 4: Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ Refer to [ Basic Connection ] within this webpage.

If you connect the machine to another line such as an xDSL:

-⋗ Refer to [ Connecting Various Lines ] within this webpage.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

- Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.

When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.

Caution

Be sure to connect the telephone line before the machine is turned on.

If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A. Digital Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Broadband router compatible with Internet Telephone

D. Computer

E. Telephone or answering machine

F. WAN (Wide Area Network) port

G. LAN (Local Area Network) port

H. TEL port

I. LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.

Connecting to an xDSL

A. Analog Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Computer

D. Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.

You can print User's data list to check the current setting.

1. Make sure that the machine is turned on.

2. Press the Setup button.

The Setup menu screen is displayed.

3. Use the button to select Fax settings, then press the OK button.

4. Use the button to select FAX user settings, then press the OK button.

5. Use the button to select Telephone line type, then press the OK button.

6. Use the button to select a telephone line type, then press the OK button.

Rotary pulse

Select when your telephone line type is pulse dialing.

Touch tone

Select when your telephone line type is tone dialing.

Caution

The * (asterisk) on the LCD indicates the current setting.

7. Press the FAX button to return to the Fax standby screen.

Connecting the Telephone Line

Cause and solution

Check 5: Is On-hook setting set to Disable?

When you send a fax manually, dial the number with Enable selected for On-hook setting in Security control under Fax settings, or dial the number using the telephone connected to the machine.

Cause and solution

Check 6: Is Dial tone detect set to ON?

Resend the fax after a while.

If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.

Cause and solution

Check 7: Is the fax number registered correctly for memory dialing?

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the memory dial code, then send the document again.

Caution

You can check the information for memory dialing by printing MEMORY DIAL TELEPHONE NO. LIST.

Cause and solution

Check 8: Does an error occur during transmission?

Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.

-⋗ [ A Message for Faxing Is Displayed on the LCD ]

Print ACTIVITY REPORT and check for an error.

Cause and solution

Check 9: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Cause and solution

Check 10: Does a printer error occur?

Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.

-⋗ [ A Support Code and A Message Are Displayed ]

If you are in a hurry, press the Stop button to close the message, then send the fax.

Cause and solution

Check 11: Is the telephone line connected correctly?

Reconnect the telephone line cable to the telephone line jack.

If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.

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