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EOS 70D Support
FAQ and troubleshooting

Digital Photo Professional does not Work Properly / Uninstalling (Deleting) and Re-installing Digital Photo Professional (Windows Vista)

Content Id: 8201094500


Please follow the procedure below to uninstall (delete) Digital Photo Professional and then re-install the software.

Caution

Exit any applications before uninstalling Digital Photo Professional.

How to uninstall (delete) Digital Photo Professional (Windows Vista)

1. Click [Start]( ), [Control Panel].

2. Click [Uninstall a program].

3. Select [Canon Utilities Digital Photo Professional ***](the asterisks represent the version number), and then click [Uninstall/Change].

3. When the following dialog box appears, click [Yes] to start uninstalling Digital Photo Professional.

4. When the uninstallation is finished, the following dialog box appears.

Click [OK] to close the window.

Re-installing Digital Photo Professional

1. After uninstalling Digital Photo Professional by following one of the procedures above, restart your computer.

Caution

To prevent computer malfunctions, always restart your computer after you have uninstalled Digital Photo Professional. Re-installing the software without first restarting your computer is particularly likely to result in computer malfunctions.

2. Check the version (Ver.) listed on the top of the EOS DIGITAL Solution Disk* before installing the software.

* If the EOS DIGITAL Solution Disk was not included with your camera, please download it from the Canon homepage.

If your CD-ROM is version (Ver.) 13 or earlier, please download the dppxxxen.exe (the "xxx" indicates the version number) updater from the Canon Web site and install the software by following the on-screen messages displayed. If the [User Account Control] screen is displayed, please follow the instructions displayed.
If your CD-ROM is version (Ver.) 14 or later, please install the software by following the procedures below.

3. Insert the EOS DIGITAL Solution Disk (CD-ROM) into the computer.

If the following window appears, click [Run SETUP.EXE].

4. Select the country where you live, and then click [Next].

5. Click [Custom Installation] .

6. Close any other applications, and then click [OK].

7. In the [Software to be installed] window, select Digital Photo Professional ( ), and then click [Next].

8. Click [Install].

9. Click [Yes] to accept the License Agreement.

10. The following window appears, and installation starts.

11. Click [Next].

12. The following window appears. Select [No, I will register later.] here, and then click [Next].

To register your camera on CANON iMAGE GATEWAY, select [Yes, I would.].

13. Click [OK].

14. Click [Finish].

15. If a message appears prompting you to restart the computer, click [Restart], and when the computer has restarted, remove the CD-ROM.

This completes the procedure for re-installing Digital Photo Professional.

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