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Uninstalling and Reinstalling ImageBrowser EXProblems continue even after ImageBrowser EX has been reinstalled
When ImageBrowser EX does not operate correctly, uninstalling (deleting) and reinstalling the software is recommended.
The procedure for uninstalling/reinstalling the software is explained in below.
Caution
Uninstalling and Reinstalling ImageBrowser EX
1. Click the icon of the hard disk to which the image folder was installed, and then select [Applications] ⋗ [Canon Utilities] ⋗ [ImageBrowser EX].
2. Move the [ImageBrowser EX] folder to [Trash].
3. From the [Finder] menu, select [Empty Trash].
4. If the [ImageBrowser EX] icon still remains under [Dock], drag the icon to [Trash] to delete.
This completes the process of uninstalling the application.
5. After completing the above procedure, please restart your computer.
Caution
6. Confirm the version information appearing on your EOS DIGITAL Solution Disk, before installing the software.
7. Insert the EOS DIGITAL Solution Disk into your computer.
8. Double-click the CD-ROM icon on the desktop.
9. The following screen will appear. Double-click [Setup.app].
10. Select the area in which you live.
11. Select the country where you live, and then click [Next].
12. Click [Custom Installation] when the screen below is displayed.
13. Click [OK].
14. When the screen below appears, append 
15. Click [Install].
16. Click [Yes] to accept the License Agreement.
17. When using EOS DIGITAL Solution Disk Ver.25 or later, the screen below will appear on computers connected to the internet. If you agree to the disclaimers, click [Yes].
18. If the following screen appears, enter your computer’s password and click [OK].
19. The following screen appears, and installation begins.
20. Click [Next].
21. The following screen appears.
[No, I will register later] has been selected, and [Next] has been clicked.(To register in CANON iMAGE GATEWAY, select [Yes, I would].)
22. Click [OK].
23. Click [Finish].
Problems continue even after ImageBrowser EX has been reinstalled
If the following problems occur even after ImageBrowser EX has been reinstalled, there is a possibility that the database file for ImageBrowser EX may be corrupted.
Please follow the procedure explained below to delete the ImageBrowser EX database file, then try restarting ImageBrowser EX.
Caution
Please note that data information (operational history, etc.) contained in the ImageBrowser EX database file will also be deleted.
1. Before beginning the procedure, make sure to close ImageBrowser EX.
2. Choose [Applications] from the [Go] menu.
3. Click on the [Canon Utilities] folder.
4. Click on the [ImageBrowser EX] folder.
5. While holding the Control key, click on [ImageBrowser EX.app].
(You can also click and hold on [ImageBrowser EX.app].)
6. Click [Show Package Contents] from the menu that appears.
7. Click the [Contents] folder in the window that appears.
8. Click [Resources].
9. Double-click [IBX_DBCleaner.app].
10. Click [Yes] if the following window appears.
11. Click [OK] if the following window appears.
12. Start ImageBrowser EX.
Caution
After the initial database file has been deleted, a new database file will automatically be created by ImageBrowseEX the next time it is started. This operation may take some time.