Issue
If you need to turn off the machine to remove jammed paper during printing, press the Stop/Reset button to cancel print jobs before turning off the machine.
Cause and solution
Paper Is Jammed in the Paper Output Slot
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
1. Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Caution
Caution
-⋗ Refer to [ Paper Is Jammed inside the Machine at the Transport Unit ] within this webpage.
-⋗ Refer to [ Paper Is Jammed inside the Machine ] within this webpage.
Cause and solution
2. Reload the paper, and press the Stop/Reset button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
Paper Is Jammed inside the Machine at the Transport Unit
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.
Remove the paper following the procedure below.
1. Turn the machine off, then unplug the power cord.
Cause and solution
2. Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
Caution
Cause and solution
3. Push the open lever to open the transport unit.
(A) open lever
When you open the transport unit, support the machine with your hand so that it does not fall down.
Cause and solution
4. Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
Caution
-⋗ Refer to [ Paper Is Jammed inside the Machine ] within this webpage.
Cause and solution
5. Close the transport unit.
Caution
Cause and solution
6. Plug the machine back in and turn the machine back on.
Cause and solution
7. Reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
Paper Is Jammed inside the Machine
If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below.
1. Turn off the machine, and unplug the power cord of the machine from the power supply.
Cause and solution
2. Open the paper output cover.
Remove the paper on the front tray if any.
Caution
Do not touch the clear film (A).
If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
Cause and solution
3. Make sure that the jammed paper is not under the FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.
Cause and solution
4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
Cause and solution
5. Pull the paper slowly not to tear it, then pull the paper out.
Cause and solution
6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
Cause and solution
7. Close the paper output cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
Paper Is Jammed When Automatic Duplex Printing
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
1. Pull the paper out slowly from the paper output slot.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Caution
Cause and solution
2. Reload the paper, and press the Stop/Reset button on the machine.
If you were not able to remove the paper out in step 1:
Follow the procedure below to remove the paper from the transport unit.
Cause and solution
3. Turn the machine off, then unplug the power cord.
Cause and solution
4. Stand the machine with the right side facing down.
Caution
Cause and solution
5. Push the open lever to open the transport unit.
(A) open lever
When you open the transport unit, support the machine with your hand so that it does not fall down.
Cause and solution
6. Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
Caution
-⋗ Refer to [ Paper Is Jammed inside the Machine ] within this webpage.
Cause and solution
7. Close the transport unit.
Caution
Cause and solution
8. Plug the machine back in and turn the machine back on.
Cause and solution
9. Reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
In Other Cases
Make sure of the following:
Check 1: Are there any foreign objects around the paper output slot?
Check 2: Is the paper curled?