PIXMA MG3260 Support

FAQ and troubleshooting

Paper Does Not Feed Properly/"No Paper" Error Occurs

Content Id: 8201542800

Issue

Cause and solution

Check 1: If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper

If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper using the operation panel or your computer.

After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time.

To set by using the operation panel

Press the (Maintenance) button repeatedly until the LED displays as follows, then press the Black button to enable the Prevent paper double-feed function.

To disable the Prevent paper double-feed function, press the (Maintenance) button repeatedly until the LED above appears, then press the Color button.

To set by using your computer

Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper double-feed check box, and then click OK.

Caution

Printing speed will be reduced if Prevent paper double-feed function is enabled.

Cause and solution

Check 2: Make sure that paper is loaded

Cause and solution

Check 3: Make sure of the following when you load paper

When loading two or more sheets of paper, flip through the paper before loading.

When loading two or more sheets of paper, align the edges of the sheets before loading.

When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.

Always load the paper in portrait orientation, regardless of the printing orientation.

When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the both sides of the paper.

When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.

Cause and solution

Check 4: Check to see if the paper you are printing on is not too thick or curled

Cause and solution

Check 5: Make sure of the following when you load envelopes

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Cause and solution

Check 6: Confirm that the media type and the paper size settings correspond with the loaded paper

Cause and solution

Check 7: Clean the paper feed roller

Caution

Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.

Cause and solution

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

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