EOS 1300D Support

FAQ and troubleshooting

Uninstalling (Deleting) and Reinstalling EOS Utility Ver.3.x (Windows 7)

Content Id: 8202789100

Solution

Using the uninstaller to delete the software
Deleting the software when using the uninstaller does not work
Reinstalling EOS Utility Ver.3.x from Downloaded EOS Digital Solution Disk Software

Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then reinstall the software.

Caution

Please exit any open applications before uninstalling EOS Utility Ver. 3.x.

Using the uninstaller to delete the software

1. Click [Start] ( ) [All Programs].

2.　Click [Canon Utilities] [EOS Utility] [EOS Utility 3 Uninstall].

Caution

When the [User Account Control] dialog box appears, click [Yes].

3. When the following dialog box appears, click [OK] to start uninstalling EOS Utility 3.

4. If the following screen is displayed, click [Ignore].

5. When uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the process of deleting the software using the uninstaller.

To reinstall the software, please refer to the 'Reinstalling EOS Utility Ver.3.x from Downloaded EOS Digital Solution Disk Software' section below.

Deleting the software when using the uninstaller does not work

If the [The software has been successfully uninstalled.] message is not displayed after you have completed the steps listed in the previous section, please try performing the procedure explained below.

1. Click [Start] ( ) [Control Panel].

2. Click [Uninstall a program*] in the [Control Panel].

*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].

3. Select [Canon Utilities EOS Utility 3], and click [Uninstall/Change].

4. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [EOS Utility 3].

5. If the following message is displayed, click [Ignore].

6. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the procedure for deleting the software when using the uninstaller does not work.

Reinstalling EOS Utility Ver.3.x from Downloaded EOS Digital Solution Disk Software

1. After uninstalling EOS Utility Ver. 3.x using the procedure above, please restart your computer.

Caution

To prevent possible operational problems, make sure to restart your computer after uninstalling EOS Utility Ver. 3.x.

Reinstalling the software without restarting your computer first may cause operational problems to occur.

2. Right-click the downloaded file and select [Extract All].

Caution

Since you need to be able to connect to the Internet, connection fees or communication fees from your provider apply.

When performing installations/deinstallations, please log on to the computer as an Administrator.

3. Follow the instructions on the screen to unzip the files. Double-click [setup.exe] in the generated folder.

4. When the following screen is shown, click [Run].

5. Select the area in which you live.

6. Select the country where you live, and then click [Next].

7. If a language setting screen appears, select the desired language from the options displayed.

8. Click [Custom Installation].

9. Click [OK] when the following window appears.

10. In the [Software to be installed] window, select [EOS Utility 3] (), and then click [Next].

11. Confirm that [EOS Utility Ver.3] has been selected, then click [Install].

12. Click [Yes] to accept the License Agreement.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes] and proceed with installation.

Installation of Microsoft .NET Framework 4.5 is required for to run EOS Utility Ver. 3.x. If Microsoft .NET Framework 4.5 is not installed on your computer, please read the license agreement and if you agree to the terms, click [Yes] to install Microsoft .NET Framework 4.5.