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Issue
Cause and solution
Check 1: Did you confirm the paper and print quality settings?
Cause and solution
Check 2: Is the appropriate type of paper used? Check the following
-⋗ [ Media Types You Can Use ]
-⋗ [ Printing Area ]
Cause and solution
Check 3: Load the paper after correcting its curl
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Caution
Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
Cause and solution
Check 4: If you are printing on thick paper, select the Prevent paper abrasion setting
Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine to prevent paper abrasion by using the Operation Panel or the computer.
Print speed may be reduced if you are selecting the Prevent paper abrasion setting.
* Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Set Prevent abrasion in Print settings under Device settings to ON.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply.
Cause and solution
Check 5: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the Intensity setting in the printer driver and try printing again.
1.Open the printer driver setup window.
2.On the Main sheet, select Manual for Color/Intensity, and then click Set.
3.Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
1.Open the Print dialog.
2.Select Color Options in the pop-up menu.
3.Drag the Intensity slide bar to set the intensity.
Making Copies
This section describes the procedure to copy a document of A4 size on plain paper.
For the operation, see the notes and operation procedure described in the reference page.
Originals to copy.
Paper for printing. -⋗ [ Media Types You Can Use ]
1. Prepare for copying.
(1) Make sure that the power is turned on.
(2) Press the COPY button.
The copy standby screen will appear.
(3) Load paper.
-⋗ [ Loading Plain Paper / Photo Paper ]
Here we make sure that A4 plain paper is loaded in the Rear Tray.
(4) Open the Paper Output Tray gently.
(5) Load an original on the Platen Glass or in the ADF.
To load the original on the Platen Glass, align it with the alignment mark 
Then close the Document Cover gently.
Caution
2. Start copying.
(1) Use the 
(2) Confirm the page size, media type, and other settings.
Here we confirm that 100% for Enlarge/Reduce (A), A4 for Page size (B), Plain paper for Media type (E), and Std (Standard) for Image quality (C) are specified.
Caution
See [ Changing the Settings ].
(-) or (+) button to select the functions.See [ Copy Menu Items ].
(3) Press the Color button for color copying, or the Black button for black & white copying.
The machine starts copying.
Remove the original on the Platen Glass or the Document Output Slot after copying is completed.
Caution
Do not open the Document Cover or move the loaded original until copying is completed.
Caution
Setting Items
You can change the copy settings such as the page size, media type, or intensity.
In Copy mode, press the Settings button repeatedly to switch the setting item. Use the
The LCD returns to the Copy standby screen when the changing of copy settings is complete.
Caution
You can specify the magnification optionally or select the preset-ratio copying or fit-to-page copying.
The LCD below is displayed when you press the Settings button in the Copy standby screen. Use the
Ex:
Caution
Some of the reduction/enlargement methods are not available depending on the copy menu.
-Preset ratio
You can select one of the preset ratios to reduce or enlarge copies.
Use the
-Magnification
You can specify the copy ratio as a percentage to reduce or enlarge copies.
Use the
Caution
Press and hold the (-) (+) button to quickly advance through the ratios.
-Fit to page
The machine automatically reduces or enlarges the image to fit the page size.
Caution
Change the intensity.
Ex:
Caution
button to decrease the intensity or the button to increase it.
Select the page size of the loaded paper.
Ex:
Select the media type of the loaded paper.
Ex:
Select the image quality according to the original.
Ex:
Caution
How to Select a Copy Menu
This section describes the procedure to select a Special copy menu.
1. Make sure that the machine is turned on.
2. Press the COPY button.
3. Load paper.
4. Load the original document on the Platen Glass or in the ADF.
5. Press the Menu button to display Special copy on the LCD.
6. Use the
For details, see [ Copy Menu Items ].
Caution
To cancel Special copy settings, press the Stop button. If the number of copies, the intensity, or the magnification has been set already, press the Stop button twice.
Copy Menu Items
Choose a copy menu according to your purpose.
When copying thick originals such as books, you can make a copy without black margins around the image and gutter shadows. Using this function, you can reduce unnecessary ink consumption.
Caution
When you use this function, load the original on the Platen Glass.
1. Display the Special copy screen.
-⋗ [ How to Select a Copy Menu ]
2. Use the
3. Use the
Change the print settings as necessary.
-⋗ [ Setting Items ]
4. Press the Color button for color copying, or the Black button for black & white copying.
The machine starts copying.
Caution
You can copy images so that they fill the entire page without borders.
Caution
When you use this function, load the original on the Platen Glass.
1. Display the Special copy screen.
-⋗ [ How to Select a Copy Menu ]
2. Use the
If a page size setting or a media type setting that cannot be used in borderless copying is selected, the LCD displays the following message.
(1) Use the
(2) Use the
3. Use the
Change the print settings as necessary.
-⋗ [ Setting Items ]
4. Press the Color button for color copying, or the Black button for black & white copying.
The machine starts borderless copying.
Caution
You can copy two original pages (A) (B) onto a single sheet of paper (C) by reducing each image.
1. Display the Special copy screen.
-⋗ [ How to Select a Copy Menu ]
2. Use the
If a page size setting or a media type setting that cannot be used in 2-on-1 copying is selected, the LCD displays the following message.
(1) Use the
(2) Use the
3. Use the
Change the print settings as necessary.
-⋗ [ Setting Items ]
4. Press the Color button for color copying, or the Black button for black & white copying.
When the machine finishes scanning the first document, the message below is displayed.
If you have the next sheet of document to scan, load it on the Platen Glass and press the OK button. The machine starts copying.
If you do not need more scanning, press the * button to start copying. The machine starts copying.
The machine starts scanning the next sheet of document automatically after one sheet of document finishes being scanned.
Caution
If Memory is full appears on the LCD when scanning, set the image quality to Standard or reduce the number of sheets of documents, then try copying again. If the problem is not resolved, set the image quality to Fast and try copying again.
(A) Originals
(B) Layout 1
(C) Layout 2
(D) Layout 3
(E) Layout 4
1. Display the Special copy screen.
-⋗ [ How to Select a Copy Menu ]
2. Use the
3. Use the
You can select Layout 1, Layout 2, Layout 3, or Layout 4.
If a page size setting or a media type setting that cannot be used in 4-on-1 copying is selected, the LCD displays the following message.
(1) Use the
(2) Use the
4. Use the
Change the print settings as necessary.
-⋗ [ Setting Items ]
5. Press the Color button for color copying, or the Black button for black & white copying.
When the machine finishes scanning each sheet from the first to the third document, the message below is displayed.
If you have the next sheet of document to scan, load it on the Platen Glass and press the OK button. The machine starts copying.
If you do not need more scanning, press the * button to start copying. The machine starts copying.
The machine starts scanning the next sheet of document automatically after one sheet of document finishes being scanned.
Caution
If Memory is full appears on the LCD when scanning, set the image quality to Standard or reduce the number of sheets of documents, then try copying again. If the problem is not resolved, set the image quality to Fast and try copying again.
You can obtain sorted printouts when making multiple copies of a multi-paged original.
-Collated copy selected.
(A) Originals
(B) Copy 1
(C) Copy 2
(D) Copy 3
-Collated copy not selected.
(A) Originals
(B) Copy 1
(C) Copy 2
(D) Copy 3
Caution
When you use this function, load the original in the ADF.
1. Display the Special copy screen.
-⋗ [ How to Select a Copy Menu ]
2. Use the
3. Use the
Change the print settings as necessary.
-⋗ [ Setting Items ]
4. Press the Color button for color copying, or the Black button for black & white copying.
Caution
The number of pages the machine can read varies with the document. If Memory is full appears on the LCD when scanning, reduce the number of document pages to scan and try copying again.
Cause and solution
Check 6: Is printing performed beyond the recommended printing area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
To ensure the best print quality, the machine allows a margin along each edge of media. The actual printable area will be the area inside these margins.
Recommended printing area 
Printable area 
However, printing in this area can affect the print quality or the paper feed precision.
Caution
Borderless Printing
-By selecting Borderless Printing option, you can make prints with no margins.
-When performing Borderless Printing, slight cropping may occur at the edges since the printed image is enlarged to fill the whole page.
-Duplex printing is not available when performing Borderless Printing.
-For Borderless Printing, use the following paper:
Performing Borderless Printing on any other type of paper may substantially reduce printing quality and/or result in printouts with altered color hues.
Borderless Printing on plain paper may result in printouts with reduced quality. Use them only for test printing. You can perform Borderless Printing on plain paper only when printing from your computer.
-Borderless Printing is not available for A5, B5, Legal-sized paper, or envelopes.
-Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom edges of the paper or cause these parts to become smudged.
In Borderless Copying, you can specify the amount of extension by Extended copy amt. in Print settings.
Letter, Legal
| Size | Printable Area (width x height) |
| Letter | 8.00 x 10.69 inches / 203.2 x 271.4 mm |
| Legal | 8.00 x 13.69 inches / 203.2 x 347.6 mm |
(A) 1.23 inches / 31.2 mm
(B) 1.28 inches / 32.5 mm
(C) 0.12 inches / 3.0 mm
(D) 0.20 inches / 5.0 mm
(E) 0.25 inches / 6.4 mm
(F) 0.25 inches / 6.3 mm
Envelopes
| Size | Recommended Printing Area (width x height) |
| European DL* | 4.06 x 7.07 inches / 103.2 x 179.5 mm |
| US Comm. Env. #10* | 3.86 x 7.91 inches / 98.0 x 200.8 mm |
* This page size can be used only when printing from your computer.
(A) 0.32 inches / 8.0 mm
(B) 1.28 inches / 32.5 mm
(C) 0.13 inches / 3.4 mm
(D) 0.13 inches / 3.4 mm
Other Sizes than Letter, Legal, Envelopes
| Size | Printable Area (width x height) |
| A5 | 5.56 x 7.95 inches / 141.2 x 202.0 mm |
| A4 | 8.00 x 11.38 inches / 203.2 x 289.0 mm |
| B5 | 6.90 x 9.80 inches / 175.2 x 249.0 mm |
| 4" x 6" / 10 x 15 cm | 3.73 x 5.69 inches / 94.8 x 144.4 mm |
| 4" x 8" / 10 x 20 cm* | 3.73 x 7.69 inches / 94.8 x 195.2 mm |
| 5" x 7" / 13 x 18 cm* | 4.73 x 6.69 inches / 120.2 x 169.8 mm |
| 8" x 10" / 20 x 25 cm | 7.73 x 9.69 inches / 196.4 x 246.0 mm |
| Wide | 3.73 x 6.80 inches / 94.8 x 172.6 mm |
* This page size can be used only when printing from your computer.
(A) 1.23 inches / 31.2 mm
(B)1.28 inches / 32.5 mm
(C) 0.12 inches / 3.0 mm
(D) 0.20 inches / 5.0 mm
(E) 0.13 inches / 3.4 mm
(F) 0.13 inches / 3.4 mm
Cause and solution
Check 7: Is the Platen Glass or the glass of ADF dirty?
Clean the Platen Glass or the glass of ADF.
Caution
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
This section explains how to clean the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Caution
Do not perform any other operations while performing the Bottom Plate Cleaning.
1. Make sure that the machine is turned on.
2. Open the Paper Output Tray gently.
3. Remove any paper from the Rear Tray.
4. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.
5. Load this and only this sheet of paper on the Rear Tray with the open side facing to the front.
(A) Load the paper after unfolding it.
6. Press the Menu button repeatedly until Maintenance appears.
7. Use the 
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again.
If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained. Clean them according to instructions.
-⋗ [ Cleaning the Protrusions inside the Machine ]
Caution
When performing Bottom Plate Cleaning again, be sure to use a new sheet of paper.
Cleaning the Protrusions inside the Machine
If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like.
Caution
Be sure to turn off the power and unplug the power cord before cleaning the machine.
Cause and solution
Check 8: Is the Paper Feed Roller dirty?
Clean the Paper Feed Roller.
Caution
Cause and solution
Check 9: Is the inside of the machine dirty?
When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
Caution
Caution
Be sure to turn off the power and unplug the power cord before cleaning the machine.
With a clean, soft, lint-free cloth, wipe the Platen Glass (A), the inner side of the Document Cover (white sheet) (B), the glass of the ADF (C), and the inner side of the ADF (white area) (D) gently. Be sure not to leave any residue, especially on the Platen Glass.
Caution
Cause and solution
Check 10: Set Ink Drying Wait Time longer
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the machine is turned on.
2. Open the printer driver setup window.
3. Click the Maintenance tab and then Custom Settings.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.
5. Confirm the message and click OK.
1.Make sure that the machine is turned on.
2.Open the Canon IJ Printer Utility.
3.Select Custom Settings in the pop-up menu.
4.Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Apply.
5.Confirm the message and click OK.
Cause and solution
Check 11: Is the paper scratched by other loaded paper?
Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.