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Issue
Cause and solution
If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
Start the installation following the procedure below.
1. Select items from the Start menu as shown below.
2. Double-click the 
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
Caution
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
Cause and solution
If you are unable to proceed beyond the Printer Connection screen:
If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer, and then follow the procedure below to reinstall the MP Drivers.
Caution
The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the MP Drivers.
Cause and solution
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the screen that appears next.
4. Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM.
5. Turn the machine off.
6. Restart the computer.
7. Make sure that you have no application software running.
8. Insert the CD-ROM again, then perform Easy Install to install the MP Drivers.
Cause and solution
In other cases:
Follow the procedure described in your setup manual to reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
Do not connect the USB cable yet.
To use the machine by connecting it to a computer, software including the drivers needs to be copied (installed) to the computer's hard disk. The installation process takes about 20 minutes. (The installation time varies depending on the computer environment or the number of application software to be installed.)
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software. Internet Explorer 7 or later (Windows) or Safari 4 or later (Mac OS X v.10.5 or later) is required to use this software. An Internet connection is required for installation.
- For Windows 7
(1) Remove the USB cable connected to your computer.
(2) Proceed to 1 .
- For Windows Vista/Windows XP
This dialog box may appear.
(1) Remove the USB cable connected to your computer.
If the dialog box closes, proceed to 1 .
(2) Click Cancel .
(3) Proceed to 1 .
Windows
1.
Press the ON button (A) to TURN OFF THE MACHINE.
Operating noise may continue for up to 30 seconds until the machine turns off.
Caution
Do not connect the machine to the computer with the USB cable yet. If it is already connected, disconnect the USB cable from the computer.
2.
(1). Make sure that the machine has turned off.
(2). Turn on the computer.
(3). Insert the Setup CD-ROM into the CD-ROM drive.
The setup program starts automatically.
Caution
If the program does not start automatically, double-click the CD-ROM icon in Computer or My Computer.
When the CD-ROM contents appear, double-click MSETUP4.EXE.
Windows 7/Windows Vista -⋗ 3.
Windows XP -⋗ 4.
3.
Click Run Msetup4.exe on the AutoPlay screen, then click Yes or Continue on the User Account Control dialog box.
If the User Account Control dialog box reappears in following steps, click Yes or Continue.
4.
Select your place of residence, then click Next.
Caution
If the Select Language screen appears, select a language, then click Next.
5.
Select a country or region, then click Next.
6.
Click Easy Install.
The drivers, application software, and on-screen manuals are installed.
Caution
If you want to select particular items to install, click Custom Install.
7.
Click Install.
Follow any on-screen instructions to proceed with the software installation.
-USB Port
When the Printer Connection screen appears, connect the machine to the computer with a USB cable.
After connecting the cable, TURN ON THE MACHINE.
The USB Port is located near the center on the back of the machine.
If the serial number is not displayed on the registration screen, input the number found inside the machine.
Caution
If the power is on, the FINE Cartridge Holder will move when the Scanning Unit (Cover) (B) is opened.
Caution
The User Registration screen will only be displayed when Europe, Middle East, Africa is selected on the Select Your Place of Residence screen.
If the Extended Survey Program screen appears
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the machine's functionality.)
8.
Click Exit to complete the installation.
9.
Solution Menu EX starts.
Remove the Setup CD-ROM and keep it in a safe place.
Caution
The buttons displayed on Solution Menu EX may vary depending on the country or region of purchase.
In Windows 7 and Windows Vista SP1 or later, the XPS Printer Driver can be installed additionally. To
install, perform from 1 in [ Install the Software ]. Click Custom Install in 4 then select XPS Printer Driver in the Custom Install screen.
Macintosh
1.
Press the ON button (A) to TURN OFF THE MACHINE.
Operating noise may continue for up to 30 seconds until the machine turns off.
Caution
Do not connect the machine to the computer with the USB cable yet. If it is already connected, disconnect the USB cable from the computer.
2.
(1). Make sure that the machine has turned off.
(2). Turn on the computer.
(3). Insert the Setup CD-ROM into the CD-ROM drive.
3.
Double-click the Setup icon of the CD-ROM folder to proceed to the following screen. Enter your administrator name and password, then click OK.
If the CD-ROM folder does not open automatically, double-click the CD-ROM icon on the desktop.
If you do not know your administrator name or password, click the help button, then follow the on-screen instructions.
4.
Select your place of residence, then click Next.
Caution
If the Select Language screen appears, select a language, then click Next.
5.
Select a country or region, then click Next.
6.
Click Easy Install.
The drivers, application software, and on-screen manuals are installed.
Caution
If you want to select particular items to install, click Custom Install.
7.
Click Install.
Follow any on-screen instructions to proceed with the software installation.
-USB Port
When the Printer Connection screen appears, connect the machine to the computer with a USB cable.
After connecting the cable, TURN ON THE MACHINE.
The USB Port is located near the center on the back of the machine.
If the serial number is not displayed on the registration screen, input the number found inside the machine.
Caution
If the power is on, the FINE Cartridge Holder will move when the Scanning Unit (Cover) (B) is opened.
Caution
The User Registration screen will only be displayed when Europe, Middle East, Africa is selected on the Select Your Place of Residence screen.
If the Extended Survey Program screen appears
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the machine's functionality.)
8.
Click Exit to complete the installation.
It is necessary to restart the computer before scanning using the Operation Panel on the machine for the first time.
9.
Solution Menu EX starts when clicking OK in the Canon Solution Menu EX dialog.
Remove the Setup CD-ROM and keep it in a safe place.
Caution
The buttons displayed on Solution Menu EX may vary depending on the country or region of purchase.
Cause and solution
If you reinstall the MP Drivers, perform Custom Install on the Setup CD-ROM, then select MP Drivers.
Caution
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.
Cause and solution
If you reinstall the MP Drivers, perform Custom Install on the Setup CD-ROM, then select MP Drivers.
Caution
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.