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PIXMA MX360 Support
FAQ and troubleshooting

Printing Does Not Start

Content Id: 8201012000


Issue

Cause and solution

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on

While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.

Caution

When printing large data such as a photo or graphics, it may take longer to start printing. While the Power lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.

Cause and solution

Check 2: Make sure that the USB cable is securely plugged in to the machine and the computer

When the machine is connected to your computer with a USB cable, check the followings:

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing again.

Cause and solution

Check 3: Restart your computer if you are printing from the computer

If there are any unnecessary print jobs, delete them.

* If you are using the XPS printer driver, replace "Canon IJ Status Monitor" with "Canon IJ XPS Status Monitor" when reading this information.

If the printer does not start printing, cancelled or failed print job data may be remaining.

Delete the undesired print job by using the Canon IJ Status Monitor.

1. Display the Canon IJ Status Monitor

Click the button of the status monitor displayed on the task bar.

The Canon IJ Status Monitor appears.

2. Display the print jobs

Click [ Display Print Queue.... ]

The print queue window opens.

3. Delete the print jobs

Select [ Cancel All Documents ] from the [ Printer ] menu.

When the confirmation message appears, click [ Yes ].

The deletion of the print job is complete.

Caution

Users who have not been granted access permission for printer management cannot delete the print job of another user.

Caution

When you perform this operation, all print jobs are deleted. If the print queue list contained a necessary print job, start the printing process over from the beginning.

Deleting the Undesired Print Job

Cause and solution

Check 4: Make sure that your machine's name is selected in the Print dialog box

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in the Print dialog box.

Caution

To make the machine the one selected by default, select Set as Default Printer.

Cause and solution

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in Printer in the Print dialog.

Caution

To make the machine the one selected by default, select the machine for Default Printer or Make Default.

Cause and solution

Check 5: Configure the printer port appropriately (Windows)

Make sure that the printer port is configured appropriately.

1. Log on as a user account with administrator privilege.

2. Select items from the Start menu as shown below.

In Windows 7, select Devices and Printers from the Start menu.
In Windows Vista, select the Start menu ⋗ Control Panel ⋗ Hardware and Sound ⋗ Printers.
In Windows XP, select the Start menu ⋗ Control Panel ⋗ Printers and Other Hardware ⋗ Printers and Faxes.

3. Open the properties of the printer driver for the machine.

In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.
In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.

4. Click the Ports tab to confirm the port settings.

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).

If the setting is incorrect:

Reinstall the MP Drivers.

Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:

Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

If the problem is not resolved, reinstall the MP Drivers.

Cause and solution

Check 6: Is the size of the print data extremely large?

Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to ON.

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