Frequently Asked Questions Regarding the Canon Shop Closure

1 September 2020


  • When is the Canon Shop closing?

    Canon New Zealand will be ceasing the operation of its online, direct to consumer marketplace - Canon Shop - for the foreseeable future, effective from 30 September 2020.

  • When is the latest date I can get my order in via the Canon Shop?

    Canon Shop will stop taking product orders on 30 September 2020.

  • Why is the Canon Shop closing?

    The Canon Store was launched as an ecommerce platform designed to expand online shopping options for local consumers. The unprecedented challenges currently facing the New Zealand market has seen Canon New Zealand re-examine the best way to help consumers access our products, services and support. As a result, we are proudly streamlining our efforts in supporting local retailers to drive competition in the local market and bring you the best value product offers, promotions, services and experiences possible.

  • What happens if I have an active Canon Shop promotional code?

    Canon Shop promotional code and discount offers are valid until 30 September 2020. Please contact Canon New Zealand via canon.shop@canon.co.nz if you have questions about a current promo-code that may be affected. Canon Store codes will not be transferable to other retailers or offers.

  • What if the product I want is not currently in stock on the Canon Shop?

    The Canon Shop will no longer accept payment for products on backorder and will no longer add consumers to waitlists for out of stock product. We encourage you to look to local retailers for available stock.

  • I currently have a product on backorder, will it disappear?

    Products on backorder will continue to be filled for stock scheduled to arrive before 30 September 2020. Canon will directly contact consumers with orders scheduled to arrive after this date to arrange a refund or support via a local retailer.

  • Will purchases made before 30 September 2020 still benefit from the Canon Shop’s current purchase promises?

    Yes, purchases made on the Canon Shop prior to the last order date, will still receive free shipping (on orders over $100) and will be covered by the Canon 14 Day Peace of Mind return policy. Canon New Zealand’s unique 5-year local warranty for Mirrorless, DSLR, Digital Video Camera & Lens products is unaffected by the Canon Shop closure and will continue to be supported for purchases made at authorised Canon sellers.

  • How will I access Canon product special offers, promotions and deals moving forward?

    Canon New Zealand will continue to work closely with local retailers to bring you the best possible value in the local marketplace. Canon will also support local retailers in bringing hands-on product experiences to consumers as well as pre-sale offers for new product launches. To stay up to date with the latest product offers, experiences and news, we encourage you to continue your subscription to the Canon InFocus newsletter.

  • How long will items remain in my shopping cart?

    If you delete the cookies in your browser then the item will be removed from the cart. Cookie lifespan will depend on your browser settings. If you are logged into the Canon Shop the item will remain in your cart until 30 September 2020 or until you remove them.

  • Why am I unable to find products on the Canon Shop?

    The Canon Shop will close by 30 September 2020 as Canon shifts its focus to support local retailers in bringing the best value to consumers. Should you like to purchase an item not listed on the Canon Store, please contact the team via canon.shop@canon.co.nz and we will provide a local retailer who does stock the item for you.

  • What is your returns policy?

    Please select your purchases carefully, as once the Canon Shop closes, we will no longer exchange or cater to ‘change of mind’ returns after 14 Days of delivery. Please refer to 14 Days Peace of mind