Covid-19 has brought unprecedented challenges to our employees, clients, economy and New Zealand as a whole. We are proud of the nationwide response that we have all been a part of.
As New Zealand moves into Alert Level 2 from Thursday 14 May 2020, we are preparing to reopen our Canon offices nationally from Monday 18 May 2020. All our teams are working in accordance with the health and operational measures set out by the Government under Alert Level 2. As always, the health, safety and wellbeing of our staff and customers remain front of mind.
Our Canon offices will reopen but all visitors will be expected to comply with our heightened Covid-19 preventative measures including; signing in/ out of premises, practicing social distancing, contactless delivery where possible. We have also taken additional measures to ensure the safety of all staff and visitors to our sites.
We will continue to work with our customers to resolve every possible issue without the need for an onsite service visit. This will continue to be done via our technical helpdesk support and/ or remote access to devices. However, all our service technicians have been issued with PPE which includes face masks, gloves and sanitiser. PPE will be worn and used in accordance with the hygiene, health and safety measures policy and/or at the request of customers.
Our Online Canon Shop will continue to operate at full capacity.
As we continue to navigate the complexities of Covid-19 some orders and services may experience slightly longer delays than normal. We thank you for your patience during this time.
View full update for Canon Business Customers.