COVID-19 Canon New Zealand Update

24th March 2020

With the Government placing New Zealand on Level 4 of the COVID-19 alert system, Canon has closed its business operations until further notice.

During the lockdown period, our teams are working from home to provide the best possible service and support to you during this period.

Essential Service businesses will be supported in line with Government guidelines. Please see below for further information and key contact details.

Consumers

Canon is ‘remotely’ open for business and ready to take your calls and/or emails.

Our Canon Shop  is still open for essential services businesses to purchase the likes of printers and ink with deliveries directly to your door step. https://shop.canon.co.nz/

Our Consumer Service Department is closed and unable to provide repairs under the Government guidelines however, if you are classed as an Essential Services business and require an urgent repair, please get in touch with our team by calling 0800 222 666


Business Customers

Essential Services:

Canon will continue to support your business with the supply of toner, servicing of devices and support for solutions.   Our service team will work to resolve your query over the phone as an initial step and will visit your premises only if necessary and in line with Ministry of Health guidelines.

Non-essential Services:

Canon will continue to support your business with the supply of toner, servicing of devices and support for solutions.   Our service team will work to resolve your query over the phone as visits are not possible under Alert 4.

Important Contact Details:

Request Service and Repairs

  1. Online: https://www.canon.co.nz/business/support/service-and-repair-form
  2. Email us: service.akl@canon.co.nz
  3. Call us: 0800 222 666

Request Toner & Supplies

  1. Online : https://www.canon.co.nz/business/support/order-toner-and-supplies-form
  2. Email us: service.supplies@canon.co.nz
  3. Call us: 0800 222 666

Any other support or assistance

  1. Online: https://www.canon.co.nz/business/support
  2. Email us: https://www.canon.co.nz/support/general-business-inquiry-form
  3. Call us: 0800 222 666